Enterprise Endpoint Support Services (EESS) Request for Information (RFI)

Jet Propulsion Laboratory (JPL) issued Addenda 2 to its Request for Information (RFI) No. GC-2641-01072026 for JPL Enterprise Endpoint Support Services. This addendum provides clarification to prospective respondents through a set of Questions and Answers (Q&A) available in the Attachments section of the SAM.Gov RFI posting. All RFI responses are due by February 17, 2026. Prospective respondents with questions are directed to contact Gloria Cerda, Subcontracts Manager, via email at Gloria.E.Cerda@jpl.nasa.gov or by phone at 747-261-8842.

JPL has issued an RFI for Enterprise Endpoint Support Services (EESS) to replace the current Institutional Computing Environment (ICE) contract held by Mantech Advanced Systems International, Inc. This procurement is a small business set-aside, encouraging teaming arrangements. The anticipated contract award is early to mid-2027, with a likely Firm Fixed Price (FFP) structure including SLAs and performance incentives. Key areas of inquiry include contract specifics (single award, Net 30 payment), technical requirements (24/7 service desk, AI/automation tools, on-site support, cybersecurity, ServiceNow development, VDI, mobility services), and operational details (transition planning, staffing levels, security clearances, facility requirements). JPL seeks cost efficiency, modern technology, and innovative processes, and will allow vendors to propose alternative tools while encouraging incumbent staff retention and knowledge transfer.

Addendum 1 to JPL Request for Information (RFI) No. GC-2641-01072026 for JPL Enterprise Endpoint Support Services provides critical date changes for prospective respondents. The Jet Propulsion Laboratory (JPL) has revised its response date to written questions to February 9, 2026. All RFI responses must now be submitted to JPL by February 17, 2026. This addendum, issued by Gloria Cerda, Subcontracts Manager, clarifies the schedule for the RFI process, ensuring all interested parties are aware of the updated deadlines. The RFI concerns Enterprise Endpoint Support Services.

The Jet Propulsion Laboratory (JPL) is issuing a Request for Information (RFI) to identify vendors capable of providing next-generation Enterprise IT support services. This comprehensive solution requires a 24x7 Service Desk, AI-enabled tools, on-site deskside support, and resources for engineering, cybersecurity, and ITSM development. The RFI is for planning purposes only and is not a commitment to procure services. JPL seeks information on vendor capabilities, proposed staffing, technology, and cost, specifically under NAICS code 541513, “Computer Facilities Management Services,” to inform a potential Small Business Set-Aside procurement. Key dates include written questions due by January 21, 2026, responses to questions by February 4, 2026, and RFI responses due by February 12, 2026. An RFP is anticipated in mid-2026, with a subcontract award in Calendar Year 2027. The scope of services includes managing approximately 5,000 Windows, 2,000 Mac, and 250 Red Hat Enterprise Linux computers, along with 5,000 Apple iPhones. Vendors must detail their approach to service delivery, technology, on-site logistics, governance, cybersecurity, endpoint engineering, mobility, ServiceNow development, and VDI management.