Security Maintenance

This Performance Work Statement outlines a non-personal services contract for 24/7 security system maintenance at the Dwight D. Eisenhower Army Medical Center (DDEAMC) in Fort Gordon, GA. The contractor will maintain existing and new access control and CCTV systems, ensuring their integrity, functionality, and reliability. This includes providing and installing software updates, backing up files monthly, managing license renewals, offering staff training, and replacing faulty parts. The contract covers a base year from September 1, 2025, to August 31, 2026, with four one-year options. Key requirements include a quality control program, quarterly audits, a four-hour response time for service calls, and strict security protocols for contractor personnel, including ATCTS registration and AT Level I awareness training. The contractor must be licensed and certified in AMAG Symmetry Complete, Avigilon, and CCTV systems, and hold a Georgia Low Voltage License. The government will provide equipment for system expansion, while the contractor is responsible for all other materials, tools, and labor. The objective is to protect classified materials, high-value items, controlled medical substances, and ensure the safety and security of patients, visitors, and staff.