Intent to Sole Source for Nurse Call System at Zuni Comprehensive Community Health Center
ID: IHS1519208Type: Special Notice
Overview

Buyer

HEALTH AND HUMAN SERVICES, DEPARTMENT OFINDIAN HEALTH SERVICERockville, MD, 20852, US

NAICS

Electronic and Precision Equipment Repair and Maintenance (811210)

PSC

MAINT/REPAIR/REBUILD OF EQUIPMENT- ALARM, SIGNAL, AND SECURITY DETECTION SYSTEMS (J063)

Original Source

https://sam.gov/workspace/contract/opp/adbce44ad327495f89de0e4ae106f4ae/view
Timeline
    Description

    The Department of Health and Human Services, through the Indian Health Service, intends to award a sole-source contract to Hill-Rom, Inc. for the extension of the Voalte Nurse Call System at the Zuni Comprehensive Community Health Center in New Mexico. This procurement aims to ensure continued access to essential software, system support, and maintenance services for the existing nurse call system, which is critical for effective patient communication and care within the facility. The contract is anticipated to be a Firm Fixed-Price agreement for a base period of 12 months, with four additional option years, and responses to this notice must be submitted by November 12, 2025, to Shannon Eldridge-Shorty at shannon.eldridge-shorty@ihs.gov.

    Point(s) of Contact
    Shannon Eldridge-Shorty
    (505) 256-6768
    shannon.eldridge-shorty@ihs.gov
    Files
    Title
    Posted
    Nurse Call SOW_.pdf
    This Statement of Work outlines the requirements for an Annual Maintenance Service Plan for the Hillrom Nurse Call system (Voalte) at the Zuni Indian Health Center in Zuni, New Mexico. The 12-month service program, renewable annually within a multi-year contract (TBD/2025 to TBD/2030), includes software upgrades (major and minor releases), remote and onsite clinical education and consultation, 24/7/365 technical support, system configuration changes, semi-annual business updates, access to a customer portal, system security certificate updates, onsite field dispatch, annual preventative maintenance, full OEM parts coverage, and semi-annual CenTrak RTLS battery maintenance. The document also details federal acquisition regulations regarding contractor registration (Unique Entity ID from SAM.gov), indemnification, governing law, and comprehensive privacy clauses (48 CFR §§ 39.105, 39.106, 52.224-1, 52.224-2, 52.239-1) concerning the protection of privacy when handling information technology systems of records. Michelle Sanchez is designated as the Contract Officer’s Representative, responsible for technical coordination and performance review, while the IHS Contracting Officer holds authority over contract terms and conditions.
    Nurse Call SOW_revised 11.07.2025.docx
    This government Statement of Work outlines the requirement for annual maintenance services for the Hillrom Nurse Call system (Voalte) at the Zuni Indian Health Center. The contract, spanning from August 1, 2025, to July 31, 2030, includes software upgrades (major and minor releases), remote clinical education and consultation, 24/7/365 technical support, system configuration changes, semi-annual business updates, access to a customer portal for support cases, and system security certificate updates. Services will be provided at the Zuni Indian Health Center, New Mexico. The document also details pricing structure over a base year and four option years, contract officer representative (COR) responsibilities, restrictions on subcontracting, and adherence to federal acquisition regulations (FAR) including the use of Unique Entity ID, CCR registration, and clauses concerning indemnification, governing law, and privacy (Privacy Act, 48 CFR § 39.105, 39.106, 52.224-1, 52.224-2, and 52.239-1).
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