Defense Health Agency (DHA) Virtual Reverse Industry Day for Enterprise Referral Care Coordination Center (RC3)

This government file outlines a series of critical questions for potential vendors regarding their capabilities in managing large-scale healthcare services. The questions cover enterprise-scale appointment scheduling, referral management, and care coordination solutions for diverse populations, including high-utilization beneficiaries and mental health referrals. Key areas of inquiry include real-time appointment availability, beneficiary recapture processes, and the management of workforce transitions during consolidation from multiple incumbent vendors to single-source solutions. The document also probes vendors on their experience with risk mitigation in large-scale healthcare consolidations, their approaches to phased and simultaneous rollouts, and their utilization of Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Finally, it seeks information on data architecture, enterprise reporting capabilities, predictive demand modeling, and care gap identification analyses. This RFP aims to identify a vendor capable of providing comprehensive, scalable, and compliant healthcare management solutions.

The Enterprise Referral Care Coordination Center (RC3) Reverse Industry Day, hosted by the Defense Health Agency (DHA), aimed to engage industry partners in developing an enterprise-wide referral care coordination solution. The event, moderated by Dan Rosera and featuring speakers like Regina Julian and Courtney Chase, focused on gathering insights for market research and acquisition strategy. Key objectives included improving warfighter readiness, enhancing medical warrior training, and ensuring high-quality, accessible care for 9.6 million beneficiaries. The DHA stressed the need for innovative yet standardized solutions, emphasizing virtual and in-person care coordination. The Office of Small Business Programs, represented by Cassandra Martin and Brittany Ryans, highlighted opportunities for small business participation. Future engagement, including RFIs and a draft RFP, is anticipated before an expected award in Q1 FY2028.

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The DHA Enterprise Referral Care Coordination Center (RC3) is hosting Reverse Industry Days from June 16-18, 2026. The event on June 16 will feature opening remarks, an overview of industry day goals, and keynote speeches from high-level DHA officials including the Deputy Assistant Director for Healthcare Operations and the Assistant Director for Healthcare Administration Acquisition Executive. Plenary speakers will discuss integrated referral management and healthcare optimization. The DHA Office of Small Business Programs will also provide insights. An open Q&A session will follow. The remainder of the opening day and the subsequent two days (June 17-18) are dedicated to individual 25-minute meetings between industry representatives and DHA, with invitations sent separately. This event provides an opportunity for industry to engage directly with DHA on the RC3 initiative.