NATO Request for Information: Maintenance, Support, and Deployment of Printing Services

The NATO Communications and Information Agency (NCIA) has issued a Request for Information (RFI) for the maintenance, support, and deployment of printing services across all NATO countries. This RFI, RFI-CO-424319-MFD, is for planning purposes only and seeks industry input to inform an upcoming acquisition. NCIA aims to identify qualified vendors, gather information on potential solutions, and refine requirements for a single prime contractor to manage approximately 3,000 Multi-Functional Devices (MFDs) and 300 plotters. The services include supply, configuration, maintenance, and support for devices operating in both on-premise and cloud networks, with a significant portion already cloud-connected. Key requirements include security-cleared personnel, 24/7 on-call support based in Belgium, single-entity contracting and billing, and the ability to provide TEMPEST-compliant solutions. Responses are due by January 26, 2026, and only companies from NATO member countries can participate.

The NATO Communications and Information Agency (NCIA) has issued an amendment to its Request for Information (RFI-CO-424319-MFD) for the maintenance, support, and deployment of printing services across NATO member countries. This RFI, RFI-CO-424319-MFD Amendment 1, is for market research only and not a request for bids. It aims to identify qualified vendors and gather input on potential solutions for acquiring printing and plotter services for approximately 3,000 multi-functional devices (MFDs) and 300 plotters. The NCIA seeks a single prime contractor to provide comprehensive services, including supply, configuration, maintenance, and support for these devices. Key requirements include security-cleared personnel, 24/7 on-call technical support, single-entity contracting and billing across multiple NATO countries, and TEMPEST-compliant solutions. The RFI also requests information on pricing models, transition plans, and environmental impact reporting. Responses are due by February 9, 2026, from companies in NATO member countries.