19RC1126Q0004 MEDIA MONITORING SERVICE FOR DAMASCUS-SYRIA

This conformed federal solicitation (RFQ Number 19RC1126Q0004, including Amendment 0001) is issued by the American Embassy in Amman, Jordan, on behalf of the U.S. Department of State’s Syria Regional Platform. The purpose of this firm-fixed-price contract is to acquire comprehensive daily media and social media monitoring, analysis, reporting, and dissemination services focusing on the Republic of Syria. The selected contractor is required to deliver three primary products in English: - Daily Media Monitoring Reports (7 days a week by 7:00 AM Amman time) summarizing Syrian local, regional, and international news outlets across print, online, TV, and radio. - Daily Social Media Monitoring Reports (7 days a week by 7:00 AM Amman time) tracking trending topics, sentiment, and influential actors on platforms like Twitter/X, Facebook, and Telegram. - Special Analytical Reports (up to 36 per year) providing in-depth analysis on specific requested topics, delivered within 24 hours of a request. The contract includes a one-year base period and four subsequent one-year option periods. Pricing must be submitted in U.S. Dollars and is exempt from Value Added Tax (VAT). Evaluation of services will be guided by a Quality Assurance and Surveillance Plan (QASP), which caps acceptable customer complaints at one per month. Offers for this solicitation are due by August 6, 2026, at 16:00 PM Amman local time.

This document provides the official questions and answers (Amendment 0001) for solicitation 19RC1126Q0004, which seeks a single contractor to provide remote media monitoring services for Syria. Key details of the procurement include: - **Scope & Performance:** The contract is entirely remote with no physical presence required in Syria. The contractor must independently collect and produce media data without government-provided feeds. - **Contract Structure & Value:** It is a firm-fixed-price contract with a cumulative ceiling of $500,000 USD, spanning a one-year base period and four option periods. Performance is anticipated to start in October 2026. Done by Native is the incumbent contractor. - **Evaluation Criteria:** The evaluation methodology has been updated from Lowest Price Technically Acceptable (LPTA) to a Best-Value Tradeoff. Offerors must submit 3–5 unredacted, Syria-specific sample reports in English, completed within 30 days of proposal submission, to be qualitatively evaluated for analytical depth and translation accuracy. - **Compliance & Operations:** Joint ventures and subcontracting are permitted. Contractors must comply with FAR 52.204-27 by monitoring TikTok via public web-based interfaces or APIs without downloading the app. Daily reports are required seven days a week, excluding designated U.S. and Turkish holidays. - **Administrative Updates:** The NAICS code has been updated to 519290 (Web Search Portals and All Other Information Services), and the procurement is unrestricted. No Government-Furnished Property is provided; the list of 30 social media influencers will be shared only upon award.

This document is Amendment 0001 to solicitation 19RC1126Q0004, issued by the Regional Support Unit of the General Services Office at the American Embassy in Amman, Jordan. Released on July 16, 2026, the amendment formally modifies the original solicitation prior to the receipt of offers. Key modifications include: - Incorporating an attached Questions and Answers document. - Setting the NAICS code in Block 10 of the SF-1449 to 519290, which carries a size standard of 1,000 employees. - Updating Section 1 (Performance Work Statement) of the revised solicitation document to resolve structural ambiguities concerning the contract type, contract ceiling, and delivery methods. - Transitioning the source selection methodology from Lowest Price Technically Acceptable (LPTA) to a Best-Value Tradeoff process. - Extending or maintaining the proposal submission deadline to August 6, 2026. Offerors must acknowledge receipt of this amendment prior to the proposal deadline using one of the designated methods on the Standard Form 30 to avoid potential rejection of their offers.

The U.S. Embassy Amman Regional Support Unit has issued a Request for Quotations (RFQ), number 19RC1126Q0004, to procure media monitoring services for the American Embassy in Damascus, Syria. The U.S. Government intends to award a contract or purchase order to the responsible company offering the lowest-priced, technically acceptable proposal. While the government plans to make an award based on initial submissions without discussions, it reserves the right to hold them if necessary. To be considered, prospective offerors must submit their complete proposals in English, with pricing in US dollars. Submission packages must include the completed SF-1449, Section 1 (Schedule II Pricing), Section 5 (Representations and Certifications), additional information from Section 3, and proof of active registration in the System for Award Management (SAM) database. Electronic proposals must be sent to RSU-AMMAN-PROCUREMENT@STATE.GOV in MS-Word, MS-Excel, or PDF formats, with a maximum file size of 30MB per email. The deadline for submitting questions regarding the solicitation is July 8, 2026, and final quotations are due no later than July 28, 2026, at 16:00 Amman, Jordan local time. Failure to meet the deadline, submit a complete proposal, or register in SAM prior to submission will result in disqualification.

This federal solicitation (RFQ Number 19RC1126Q0004), issued by the Regional Support Unit at the U.S. Embassy in Amman, Jordan, seeks a contractor to provide comprehensive daily media and social media monitoring, analysis, and reporting services. The primary objective is to support the U.S. Department of State’s Syria Regional Platform and senior diplomatic officials by enhancing their situational awareness regarding Syria's political, security, governance, development, and socio-economic dynamics. The requirement consists of a one-year base period starting from the award date, with four subsequent one-year option periods. The contract type is a firm-fixed-price purchase order, with a minimum order value of $100.00 and a maximum contract ceiling of $500,000.00. Key contractor deliverables include: - A daily media monitoring and analysis report covering local Syrian, regional Arabic, and international language press, delivered in English by 7:00 AM Istanbul time, seven days a week. - A daily social media monitoring and analysis report highlighting trending topics, sentiment, and key influencers, delivered alongside the daily media report. - Up to three special analytical reports per month, provided within 24 hours of a request by the U.S. government. Prospective offerors must possess proficiency in English and Arabic, specialized expertise in Middle Eastern media monitoring, and a deep familiarity with Syrian current affairs. Offers are due by July 28, 2026, at 16:00 PM Amman local time.