CTX Excelsior AS Scientific Tissue Processor Service

The Central Texas Veterans Health Care System is seeking a service contract for the maintenance and repair of a ThermoFisher Excelsior AS Tissue Processor, essential for research involving histological sample preparation. The proposal outlines a comprehensive service plan that includes unlimited emergency repairs, scheduled preventive maintenance per original equipment manufacturer (OEM) specifications, and technical telephone support at no extra cost. Vendors are expected to provide timely on-site service, with response times typically under 48 hours, and include genuine manufacturer replacement parts. The performance period spans five years, beginning August 1, 2025, with options for annual renewal. Key responsibilities for the contractor include providing a detailed service report post-maintenance, notifying the healthcare system of scheduled visits two weeks in advance, and adhering to facility access protocols. Travel and per diem expenses will not be reimbursed. This contract emphasizes maintaining operational efficiency for VA-funded research by ensuring the continuous functionality of critical laboratory equipment.