DW USC C DocuWare Update/Support Contract

The Department of Health and Human Services, National Institutes of Health, seeks to award a firm-fixed priced contract to DocuWare Corporation for a one-year license and annual maintenance and software support services. This sole-source acquisition, justified under FAR 13.106-1(b)(1) due to the Simplified Acquisition Threshold, is for DocuWare software used by the Department of Transfusion Medicine (DTM) to manage patient and donor medical records. DTM has been using DocuWare since 2016, with over 80,000 active documents, and migrating to another system would incur significant duplication of costs, time, and labor for data migration, template development, and staff training. The estimated cost for this project is $25,151.16, with the price deemed fair and reasonable based on a comparison to historical contract amounts for the same services. The government will continue to assess the market for future competition.

This Statement of Work (SOW) outlines the renewal of annual maintenance and support services by DocuWare Corporation for its DocuWare software, utilized by the Department of Transfusion Medicine (DTM) at the NIH Clinical Center. The DocuWare application is crucial for the electronic management of patient and donor records at NIH. The SOW, effective from December 15, 2025, to December 14, 2026, details mandatory tasks including ongoing maintenance and support for DocuWare, Scan Station, View Station, and DocuWare Test Bench. Specific plans for implementation, training, reporting, and change management are noted as