Recreation One Stop Support Services - Recreation.gov

This document addresses vendor questions regarding an R1S Support Services Request for Information (RFI) and Statement of Objectives (SOO). Key points include the current incumbent contract number (AG-3187-C-16-9000) and the absence of a ceiling value for the new contract. The government is open to both Government-Owned, Contractor-Operated (GOCO) or Contractor-Owned, Contractor-Operated (COCO) models, but not Government-Owned, Government-Operated (GOGO). Regarding intellectual property, the government seeks sufficient technical and data rights to avoid single-vendor dependency, aligning with the SHARE IT Act and M-16-21. The Federal Lands Recreation Enhancement Act (FLREA) prohibits alternative pricing models like subscription or flat-fee structures, mandating per-use or per-amenity fees, with annual interagency passes as the only subscription-like product. Historical volume data by tier will be provided to assist with pricing. The Minimally Viable Product (MVP) is expected to fully replace the legacy system within 18 months, with vendors advising on feasible transition periods. The government is responsible for capital expenditure on physical hardware (EMV terminals) on a reimbursement basis, with contractors including pricing in their quotes. Telecommunications support is a mandatory component for specific remote locations, with a list to be provided by the government.

The Recreation One Stop (R1S) program is issuing a Request for Information (RFI) for its upcoming Support Services procurement, seeking industry feedback on draft documents. This RFI, ID# 12760426Q0021, is for planning purposes only and does not constitute a Request for Proposal. The government aims to gather insights on a potential ten-year contract (five-year base with five one-year options), with the current contract ending in September 2028. Key draft documents provided include a Statement of Objectives, Business Rules, Proposal Instructions and Evaluation Criteria, and a Contract Line Item Number (CLIN) Structure. The RFI poses specific questions to respondents regarding their approach to requirements, FedRAMP Moderate certification, feasibility of the proposed CLIN structure, and potential challenges. Responses are limited to 15 pages and must be submitted via email by May 21, 2026.

The USDA's Recreation One Stop Support Services Statement of Objectives outlines the need for a secure, customer-centric solution for external users' trip-planning and reservation tools, and dynamic program management tools for internal users. This successor contract aims to enhance Recreation.gov, the chosen platform for federal public land and water reservations, by continually improving services and adapting to technological advancements. The multi-year contract includes a phase-in period, a 5-year base, and 5 one-year award terms. Key objectives include maintaining 24/7 availability, adhering to FedRAMP Moderate certification, NIST, and Privacy Act standards for data security, and ensuring Section 508 accessibility. The contractor must also provide agile program management, seamless transition, diverse reservation system capabilities, secure financial transaction management, and robust outreach and communication strategies. Ancillary support services, like telecommunications for remote locations, are also required.

This government file outlines the submission instructions and evaluation criteria for the Recreation One Stop (R1S) Support Services contract, specifically for Recreation.gov. The procurement follows a multi-step process with three phases: Phase 1 focuses on Corporate Experience, Phase 2 involves a Virtual Oral Presentation and On-the-Spot Demonstration, and Phase 3 covers Technical Approach, Management and Staffing, Past Performance, Performance Work Statement (PWS), Quality Assurance Surveillance Plan (QASP), and Pricing. Proposals must adhere to strict formatting guidelines and page limits for each volume. Key submission requirements include proof of FedRAMP Moderate certification and detailed corporate experience and past performance examples. Evaluation will be based on a best value tradeoff, with technical factors significantly more important than price. Compliance with all submission requirements is critical, as non-conformance may lead to rejection.

The document outlines a CLIN (Contract Line Item Number) structure for support services, detailing various service categories and their associated units and estimated quantities, primarily focusing on reservation and ticketing services. Key categories include "Transition-In/Start-up" and "Reserved" CLINs, followed by extensive breakdowns for "Contact Center Reservation Services," "Internet Reservation Services," and "Field Reservation Services." These reservation services encompass a wide range of activities such as general reservations, time ticketing for individual and group sales, low-cost ticketing, advance sales for motor coaches and school groups, shipping and handling, various permits (hunting, Christmas tree, vehicle), recreation-related sales, interagency pass sales, digital site-specific passes across different price tiers, timed entry passes, activity passes also segmented by price, donations, supplemental camping, and venue reservations. Additionally, the CLIN structure includes categories for "Telecommunications" services, covering installation, maintenance, relocation, and various network and site-specific services including Wi-Fi and incremental business services. "Specialized Lottery Services" are detailed for events like the National Christmas Tree Lighting and White House Easter Egg Roll, as well as general simple and complex lotteries. "USDA ATO" outlines hourly rates for various technical and compliance personnel, along with travel. Finally, "EMV Chip & PIN (Point of Sale Terminals)" covers devices, shipping, and support charges. The document specifies unit costs for some services and estimated quantities for many others, indicating the scale and scope of the required support.

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