Enterprise Automation and Unified Task Orchestration

The Department of Homeland Security's United States Citizenship and Immigration Services (USCIS) issued a Request for Information (RFI) to gather market insights for an upcoming contract, titled Enterprise Automation and Unified Task Orchestration (eAUTO), which will replace their existing Enterprise Infrastructure Operations Support Services (EIOSS) contract. The RFI aims to identify vendors capable of providing modern IT operations, including automation, unified task orchestration, and predictive analytics, with an estimated staffing requirement of 65-85 personnel. Key areas of interest include the effectiveness of Agile Sprint methodologies, vendors' experiences with automation technologies such as Infrastructure as Code (IaC) and Robotic Process Automation (RPA), and their capabilities in cloud operations and DevSecOps practices. Additionally, USCIS seeks information on vendors’ recruitment strategies for skilled IT professionals, the evaluation factors for contract selection, and relevant past experiences in similar large-scale environments. Respondents are invited to submit their qualifications, experiences, and insights by June 23, 2023, with the understanding that this RFI does not constitute an invitation for bids or proposals, and submissions will become government property. The RFI highlights the government's intent to assess potential small business participation and inform acquisition strategies for their IT operations needs.

The Department of Homeland Security's United States Citizenship and Immigration Services (USCIS) issued a Request for Information (RFI) to gather market insights and inform future acquisition strategies for its Enterprise Automation and Unified Task Orchestration (eAUTO) contract. This RFI is aimed at identifying potential vendors capable of providing modern IT services, particularly in automation, unified task orchestration, and cloud operations, as USCIS prepares for the replacement of its existing Enterprise Infrastructure Operations Support Services (EIOSS) contract. Key areas of interest for USCIS include vendor experiences with Agile Sprint methodologies, automation technologies, cloud service management under DevSecOps, and effective recruitment and retention strategies for specialized staff. Responses will be assessed for their relevance to the required work and may inform the decision to set aside contracts for small businesses. Vendors are invited to provide detailed examples of their capabilities, relevant experience, and insights regarding evaluation factors for future contract awards. Responses must be submitted by a specified deadline and become government property upon submission. The RFI emphasizes that it is not a solicitation for bids or proposals but a means to collect information for planning purposes.