Call for Solutions - Horizon - Customer Engagement and Digital Services Oversight
Contract Opportunity Analysis
The Army Contracting Command–Rock Island, on behalf of the Enterprise Cloud Management Agency, is seeking solutions for Horizon customer engagement and digital services oversight. The goal is a commercially available, standards-based approach to customer engagement, strategy and governance, and business and financial operations that can support ECMA’s expanding cloud services environment. The work centers on improving customer care, onboarding, policy and decision support, and handling high volumes of service requests through automation and self-service; the solution brief is limited to six written pages, and the evaluation emphasizes commercial availability, efficiency, technical merit, innovation, and a strong customer engagement model. The effort is associated with Rock Island, Illinois, excludes SETA functions, and may include training for Army tenants, hosting costs for accepted cloud solutions, and NDAs for access to proprietary data. The estimated total contract value is $20,000,000 to $25,000,000, and the Solution Brief is due May 22, 2026 at 1500 Central Time using the subject line “Call for Solution - ECMA_26-01.”