Commercial Internet Services

Amendment 0001 to Solicitation FA301026Q0011 extends the offer due date from May 21, 2026, to May 26, 2026, at 10:00 a.m. CST. The amendment also updates the Performance Work Statement (PWS) and the Contract Line Item Number (CLIN) structure for commercial VOIP telephone and internet services across multiple option years (2026-2031). Key details include instructions for offer submission, requiring separate price and technical volumes. Technical proposals must address broadband internet and VOIP uptime, equipment maintenance, and establishing a point of presence. A site visit was scheduled for May 14, 2026, with specific access requirements. All questions were due by May 18, 2026, and complete quotes must be emailed by the extended deadline of May 26, 2026.

This Performance Work Statement (PWS) outlines the requirements for a non-personal services contract to provide commercial internet services with Voice over Internet Protocol (VOIP) capability to Keesler Air Force Base (KAFB), Mississippi. The contractor must establish a point of presence in building 2801 with an initial 10 Gb bandwidth, expandable to 50 Gb, and ensure 99% uptime. Key responsibilities include staffing a business office for support, safeguarding government property, maintaining physical and network security, and complying with various regulations such as FOIA, Privacy Act, OPSEC, OSHA, and base safety rules. The contractor is also responsible for submitting several deliverables, including a monthly status report, a personnel roster, a Quality Control Plan (QCP), and a Safety & Health Plan.

The Keesler Air Force Base (AFB) Commercial Internet Services Q&A document clarifies requirements for an unrestricted, full and open competition acquisition (FA301026Q0011). The primary request is for a commercial internet feed with asymmetrical upload/download speeds, not a Wi-Fi distribution system, which will be implemented and maintained by the Air Force. VoIP capability is required to be available upon request for future needs, with pricing submitted, but not active at award. The contractor is responsible for furnishing all POP/handoff hardware and components at Building 2801, with the Government only providing power, AC, and space. Site visits were not mandatory, and an extension for quote submission was granted until May 26, 2026. Prior experience and adequate resources (e.g., personnel, infrastructure) must be demonstrated, but a physical contractor presence on base is not required. The contractor is responsible for CPE configuration, monitoring, and troubleshooting, but 24/7 proactive alerting is not required.

This government solicitation, FA301026Q0011, issued by the Air Force, outlines a Request for Quote (RFQ) for commercial internet and Voice over Internet Protocol (VOIP) telephone services for Keesler AFB, MS. The solicitation includes a base period from July 1, 2026, to June 30, 2027, with four one-year option periods, extending the potential contract duration to 66 months, ending June 30, 2031. Services required include VOIP telephone service and commercial internet service with bandwidth options from 10Gb to 50Gb. The contract is a Firm Fixed Price arrangement, and it is set aside for small businesses under NAICS code 517111 with a 1500 employee size standard. Key clauses address electronic invoicing via Wide Area WorkFlow (WAWF), an AETC Ombudsman for dispute resolution, prohibition of Class I Ozone Depleting Substances, and health and safety requirements on government installations. Inspection and acceptance of services will be conducted by the government at Keesler AFB.

This Performance Work Statement (PWS) outlines a non-personal services contract for commercial internet and Voice over Internet Protocol (VOIP) services at Keesler Air Force Base (KAFB), Mississippi. The contractor will establish a point of presence at building 2801, providing an initial 10 Gb bandwidth expandable to 50 Gb, with a 99% monthly uptime. Key responsibilities include managing guest accounts, implementing content filtering, and responding to service interruptions within specified timeframes (4-hour response, 8-hour resolution for outages). The contractor must adhere to strict security, safety, and operational security (OPSEC) requirements, including safeguarding government property and critical information. Deliverables include a monthly status report, a personnel roster, a Quality Control Plan (QCP), and a Safety and Health Plan. The government will provide necessary space and utilities.

The Keesler Air Force Base Commercial Internet Services (FA301026Q0011) Q&A addresses vendor questions regarding the provision of commercial internet services. Key clarifications include the intent behind the Voice over Internet Protocol (VoIP) capability, which is a secondary communication path for first responders, and the scope of Wi-Fi services. The VoIP capability is meant to be a standard commercial/residential service, with no specific service requests beyond the availability to subscribe. Regarding Wi-Fi, the Air Force Base will implement and maintain the Wi-Fi distribution system, with the vendor only responsible for establishing the commercial internet feed. The vendor is not requested to set up any Wi-Fi distribution system, including in Building 2801, meaning the Air Force will handle base-wide Wi-Fi distribution.

This document presents a Question and Answer (Q&A) log for the Keesler Air Force Base Commercial Internet Services (FA301026Q0011) solicitation. Key clarifications include that the Voice over Internet Protocol (VoIP) capability is not an oversight and requires only the availability to subscribe to the service for first responders. The Wi-Fi requirement is for the commercial internet feed only, with the Air Force Base responsible for implementing and maintaining the Wi-Fi distribution system. The acquisition is unrestricted, allowing full and open competition. Small businesses can use subcontractors for technical services, and offerors can rely on a subcontractor's infrastructure and experience. The site visit on May 14, 2026, is not mandatory for quote submission. The contractor is responsible for the commercial internet service feed and point-of-presence work, excluding base-wide Wi-Fi distribution unless specifically ordered. Offerors should only demonstrate VoIP capability availability if requested during performance. All formal questions must be submitted by May 18, 2026, and requests for an extension to the response due date or an alternate site visit date were denied.