Varian ARIA Oncology Information System and Eclipse Treatment Planning Systems - Maintenance Service

This Statement of Work outlines a non-personal services contract for a 3-year (Base plus 2 Option Years) Software and Hardware Support Agreement for the Aria Radiation Oncology Information System Software and Eclipse Treatment Planning System at Alexander T. Augusta Military Medical Center (ATAMMC), Fort Belvoir, VA. The contractor will provide maintenance releases, bug fixes, patches, and error corrections for specified software and hardware. Key responsibilities include annual Preventive Maintenance Inspections (PMIs), interoperability upgrades, mandatory safety modifications, major software upgrades with associated training, and maintenance releases. The contractor must offer on-site emergency support with defined severity levels and response times (30 minutes for Severity Level 1 and 2, next business day for Severity Level 3 and 4), provide all necessary parts and labor during normal business hours (Monday-Friday, 8:00 AM – 5:00 PM EST, excluding Federal holidays), and offer Help Desk support (technical and clinical) via telephone or email, along with remote access for diagnostics. Annual refresher training will be provided if no software upgrade is released. The contractor is also responsible for ensuring Eclipse computer hardware compatibility with software upgrades. Performance will be evaluated based on response time, PMIs, and refresher training, with specific acceptable performance levels.