Sources Sought - HHS and OS Digital Accessibility Program Services

This federal contract award document outlines the requirements for the U.S. Department of Health and Human Services (HHS) and Office of the Secretary (OS) Digital Accessibility Program Services. The contractor will provide Section 508 compliance services to eliminate barriers to information and communications technology (ICT) for individuals with disabilities, ensuring digital content conforms to the WCAG AA standards. Performed on a Firm Fixed Price (FFP) basis, the contract consists of a base year and two option years. The scope of work is divided into five Core Tasks and multiple Optional Tasks: * **Core Task 1 (Program Management):** Strategic oversight, governance, risk management, and administrative support. * **Core Task 2 (Web Crawler Administration):** Tool configuration, scan management, and monthly website accessibility reporting. * **Core Task 3 (Manage Accessibility Solution Center):** Front-facing customer support, ICT testing, and document remediation. * **Core Task 4 (Data Analytics and Process Improvement):** Implementing predictive AI/ML models and natural language processing to analyze accessibility patterns and helpdesk requests. * **Core Task 5 (ICT Remediation and Embedded SME):** Direct remediation of digital content. * **Optional Tasks:** Extending services to Operating Divisions (OpDivs) and developing a Microsoft 365 customer-facing Center of Excellence (CoE) portal featuring an AI-powered chatbot and a video training library. The document details rigorous federal baseline security, encryption (FIPS 140-2), privacy, incident response, and continuous monitoring requirements. Personnel must obtain appropriate background clearances and key technical staff must hold DHS Trusted Tester certifications.

The Department of Health and Human Services (HHS), Office of Mission Acquisition Solutions (OMAS), has issued a Small Business Sources Sought Notice for the "HHS and OS Digital Accessibility Program Services." This market research initiative aims to identify qualified small businesses—including 8(a), SDVOSB, HUBZone, SDB, VOSB, and WOSB firms—capable of supporting the HHS and OS Section 508 Program. The selected contractor will provide services to test and remediate web pages for Section 508 compliance and resolve service desk tickets related to digital accessibility. These efforts ensure all Information and Communications Technology (ICT) conforms to the latest WCAG AA success criteria, aligning with the Rehabilitation Act's mandate to provide equal digital access to individuals with disabilities. Interested vendors must submit a capability statement demonstrating their experience with projects of similar scope under NAICS code 541511 (Custom Computer Programming Services), which has a $34.0 million size standard. Submissions must not exceed five pages (excluding the cover page) and must adhere to specific formatting guidelines, including Times New Roman 12-point font and one-inch margins. Responses, including detailed business and teaming arrangement information, must be emailed to Joseph Kozar at Joseph.Kozar@hhs.gov by July 20, 2026, at 5:00 PM EST. This notice is for planning purposes only and does not constitute a formal solicitation or guarantee a future contract award.