Hardware maintenance for lab instruments

The Naval Surface Warfare Center Indian Head Division (NSWC IHD) requires comprehensive maintenance and support for one Nicolet iS50 FTIR and one Raman Spectrometer. The contractor is tasked with providing preventative maintenance through annual on-site visits, technical support within two hours, and unlimited emergency service visits as needed, all to be conducted on-site at NSWC within 72 hours of notification. The maintenance scope includes the use of factory-certified parts only, requiring service personnel to be U.S. citizens, and necessitating pre-approval for repair costs beyond the contract's scope. The contract spans twelve months with options for two additional years, emphasizing the firm’s accountability for all associated costs. Communication is directed to the designated technical point of contact for further assistance. This statement of work outlines the support framework for vital laboratory equipment, ensuring continuous operation and reliability as part of government research efforts.