NICEinContact Software Licenses

The Navy Recruiting Command (NRC) requires NICE inContact brand software services for messaging and Conversational Artificial Intelligence (AI) to connect agents with potential recruits on '.COM' websites. This sole-source procurement is justified by market research indicating NICE inContact is the only company providing an open platform capable of supporting future NRC mobile applications and minimizing Navy/Marine Corps Intranet (NMCI) limitations. The open platform allows for dynamic engagement, customization, accelerated integration with third-party applications, and cost reduction by avoiding additional training and integration costs associated with switching vendors. The service must also be Federal Risk and Authorization Management Program (FedRAMP) compliant, ensuring security and efficient cloud service adoption for federal agencies.

The Request for Quotation (RFQ) N0018926QD106 is issued by NAVSUP FLT LOG CTR NORFOLK for NICEinContact Software Services for the Navy Recruiting Command (NRC). The NRC's Cyber-Space Division requires a maintenance contract for NICE inContact Chat to continue engaging public visitors on NRC websites. The service, based on a software-as-a-service (SaaS) model, must provide real-time visitor segmentation, agent matching, multi-party chat, visitor behavior monitoring, proactive chat invitations, and real-time reporting. Key requirements include FedRAMP approval, web-based access, 13 months of data archival, mobile chat capability, and IP blocking. The contract has a base year and three 12-month option years, extending from June 1, 2026, to May 31, 2030. Performance includes providing up to 41 user accounts, setup/maintenance support, system diagrams, design documentation for enhancements, testing support, and training. All contractor personnel requiring access to federal facilities or IT systems must comply with strict security requirements, including background investigations, DoD Common Access Card (CAC) acquisition, and annual Information Assurance (IA) training.