Cisco SmartNet Support Services

This Indian Health Service (IHS) document is an Indian Economic Enterprise (IEE) Representation Form utilized under the Buy Indian Act (25 U.S.C. 47). It serves as a self-certification form for vendors bidding on federal solicitations, Requests for Information (RFI), or sources sought notices issued by the Department of Health and Human Services. To qualify for set-aside or sole-source contracts under the Buy Indian Act, an offeror must self-certify that they meet the definition of an IEE. This eligibility must be maintained at the time of submission, at contract award, and throughout the entire duration of contract performance. Contractors are required to immediately notify the Contracting Officer in writing if their eligibility status changes. Additionally, successful offerors must be registered in the System for Award Management (SAM). Contracting Officers reserve the right to request supporting documentation to verify eligibility, and awards are subject to protest. Submitting false or misleading information is a federal violation punishable under 18 U.S.C. 1001, 31 U.S.C. 3729-3731, and 18 U.S.C. 287. To complete the form, the offeror must declare their status, identify the 51% Native American owner, state their federally recognized tribal affiliation, and provide their business name, DUNS number, and certifying signature.

This Statement of Work (SOW) outlines a requirement by the Indian Health Service (IHS), an agency within the U.S. Department of Health and Human Services (HHS), to procure Cisco SmartNet support services. The objective is to maintain and enhance the operational readiness of network infrastructure supporting clinical and administrative systems across eight IHS federal facilities in California. Under this firm-fixed-price commercial service contract, the contractor will provide 12 months of coverage for twenty-seven (27) Cisco devices and associated licenses. Key requirements include: * **Technical Support:** 24/7/365 access to the Cisco Technical Assistance Center (TAC) with tiered response times based on severity levels. * **Hardware Replacement:** Advance replacement parts (new or Cisco-certified refurbished) delivered within 2-hour, 4-hour, or next-business-day windows. * **Software Updates:** Continuous access to Cisco IOS/IOS-XE patches, security fixes, and bug releases. * **Proactive Services:** Vulnerability alerts, end-of-life notifications, and asset tracking via the Smart Net Total Care portal. * **Account Management:** Submission of quarterly performance reports tracking assets, incidents, and hardware replacements. The contractor must utilize qualified personnel with Cisco certifications (e.g., CCNA, CCNP, CCIE). Performance will be evaluated using Quality Assurance Surveillance Plan (QASP) metrics, requiring 95% compliance on TAC response times and 98% compliance on hardware replacement timelines. All operations must comply with federal cybersecurity standards, ensuring no sensitive patient data is accessed or stored.

This document is a technical inventory and hardware asset list detailing Cisco networking equipment and software licenses designated for various government facilities across California. The inventory covers multiple municipal locations, including Arcata, Clovis, Davis, Escondido, Hemet, Redding, Sacramento, and Ukiah. The primary assets listed consist of Cisco routers, switches, wireless controllers, and associated subscription licenses. Key hardware models identified include Cisco ISR4331/K9 and C8300 routers, Catalyst 9300 24-port PoE+ remanufactured switches, Catalyst 9400 Series 10-slot chassis bundles, Catalyst 2960-CX switches, and Catalyst 9800-L wireless controllers. Additionally, the inventory includes Cisco Unified Border Element (CUBE) trunk session licenses and multi-year Catalyst 9300 DNA Essentials term and subscription renewal licenses. Organized by device location, model, serial number, and product description, this list serves as a baseline for network infrastructure maintenance, support renewals, or hardware upgrades within a state or local government procurement framework. All listed annual and total list prices are currently placeholder values set at zero, indicating this is an asset tracking or pricing request sheet.

This Sources Sought Notice (SS-26-IHS-1525482) is issued by the Indian Health Service (IHS) to identify eligible Indian Economic Enterprises (IEEs) and Indian Small Business Economic Enterprises (ISBEEs) capable of providing "Cisco SmartNet Support Services." The potential requirement involves materials marketing and e-ordering software system services under NAICS code 541519 (Other Computer Related Services). Interested vendors must be registered in the System for Award Management (SAM) and must be at least 51% Indian owned and controlled. The Government will use the submitted information to refine its acquisition strategy and determine the feasibility of a competitive set-aside or other commercial procurement approach. Respondents are required to submit a capability statement with a detailed cover letter including company details, UEI, business size, applicable contract vehicles, teaming arrangements, and an IEE Representation Form. Questions must be emailed to miguel.diaz@hhs.gov by July 15, 2026, at 3:00 PM EST. Final capability statements and feedback must be submitted to the same email address by July 20, 2026, at 12:00 PM EST. This notice is for planning purposes only and does not constitute a formal solicitation, guarantee a future contract award, or commit the government to pay for any response preparation costs.