Program Executive Office Defense Healthcare Management Systems’ (PEO DHMS) Enterprise Software Services (ESS) Next

The Defense Health Agency (DHA) has issued a Commercial Solutions Opening (CSO), solicitation number HT003826SC003, titled Enterprise Support Services (ESS) Next. This CSO seeks innovative, commercial solutions to modernize and optimize the Program Executive Office Defense Healthcare Management Systems (PEO DHMS) decentralized test infrastructure, which is currently suffering from aging hardware, low utilization, and high operational costs. The procurement aims to achieve five key goals: optimizing and consolidating infrastructure, transforming service delivery into a governed platform, improving cybersecurity and Zero Trust maturity, integrating efficient testing methodologies, and consolidating enterprise tooling. The government intends to award multiple FAR-based, firm-fixed-price contracts. The solicitation outlines an interactive, multi-phase evaluation process based on four equal factors: advancement, efficacy, technical approach, and price. Phase 1 requires a concise solution paper (maximum 5 pages or 15 slides) detailing the concept, measurable outcomes, and a rough order of magnitude. Under Amendment 01, the requirement to identify an Individual Program Requirement Notice on the cover page was removed. Phase 1 submissions are due by 15:00 CST on August 20, 2026, to the Contracting Officer, J.R. Oliver, and Contract Specialist, Krystal Mason. Selected offerors will proceed to Phase 2 to submit detailed proposals, including a performance work statement and pricing, before final awards are determined in Phase 3.

The Defense Health Agency (DHA) has issued a Commercial Solutions Opening (CSO), solicitation HT003826SC003, titled Enterprise Support Services (ESS) Next. Administered by the Program Executive Office Defense Healthcare Management Systems (PEO DHMS), this solicitation seeks innovative commercial solutions to modernize, optimize, and consolidate its decentralized, aging, and costly test infrastructure and physical laboratory facilities. The CSO aims to transition the current environment into a governed, cost-effective platform service. Key objectives include right-sizing infrastructure, reducing total cost of ownership, standardizing enterprise platform governance, achieving continuous cybersecurity authorization with a progression toward Zero Trust, and implementing "Shift-Left" testing methodologies. The Government will utilize an interactive, multi-phase evaluation process based on four equal factors: Advancement, Solution Efficacy and Outcomes, Technical Approach and Adaptability, and Price. In Phase 1, offerors must submit a brief Solution Paper or briefing slides detailing their concept, outcomes, and a rough order of magnitude cost. Selectees will progress to Phase 2 to submit formal proposals, including a Performance Work Statement and firm-fixed pricing. Phase 3 will culminate in one, multiple, or no contract awards. Phase 1 submissions are due by 1500 CST on August 20, 2026.

This whitepaper analyzes the current state of the Enterprise Software Services (ESS) environment to assist offerors in understanding the scope of services supporting Program Executive Office Defense Healthcare Management Systems (PEO DHMS) programs, including DHMSM, JOMIS, and EIDS. The ESS infrastructure is spread across two contractor-leased physical locations: the Medical Enterprise Test Innovation Center (METIC) in Chantilly, VA, which provides physical lab space for device testing, and the DHMS Data Center (DDC) in Ashburn, VA, which hosts virtualized compute, storage, and network services. Together, these sites support approximately 2,400 virtual machines split between physically air-gapped developmental (.com) and production-equivalent (.mil) networks. ESS provides developmental test and evaluation (DT&E) environment provisioning, platform-layer operations, and frontend services for SDLCNext—an enterprise Atlassian Jira and Confluence platform hosted in the Defense Health Agency (DHA) AWS environment. In 2025, the ESS environment supported tens of thousands of test use cases across JOMIS, DHMSM, and EIDS, with a test automation footprint of approximately 4%. The upcoming contractor will inherit several in-flight modernization initiatives, including the migration of source code repositories to GitLab, expansion of Splunk for SIEM, and ongoing software and hardware lifecycle refreshes. The contractor must maintain system Authorizations to Operate (ATOs) and manage government-furnished equipment (GFE) in compliance with DHA Asset Lifecycle Management standard operating procedures.

This document provides a comprehensive hardware inventory breakdown for two major environments: the METIC Inventory and the DDC Hardware Inventory. It is designed to support federal government IT asset management, system auditing, and hardware lifecycle tracking. The METIC inventory consists of 510 total line items across 1,779 physical units, featuring 121 unique manufacturers and 72 hardware sub-types distributed across 17 rooms and locations. Its top manufacturers are Dell, Hewlett Packard, and Zebra, with monitors, barcode scanners, and laptops serving as the most common hardware sub-types. The list details specific medical and IT equipment, including analyzers, tablets, switches, and simulators, along with their operational locations (such as storage, labs, or off-site). The DDC inventory contains 188 total line items, heavily consolidated among 11 unique manufacturers and 11 hardware sub-types. This segment is divided by operational environments, consisting of 95 commercial (COM) systems, 91 military (MIL) systems, and 2 unclassified (N/A) systems. Hewlett Packard (70 line items), Cisco (59 line items), and NetApp (39 line items) are the dominant manufacturers, with servers (81 items) and switches (58 items) making up the bulk of the infrastructure. The DDC inventory specifies exact rack numbers and sub-locations to allow precise physical tracking of critical network, storage, and server assets.

This document details the Enterprise Software Services (ESS) and SDLCNext Software, License, Hardware, and Support Inventory. It serves as a comprehensive procurement summary outlining the physical assets, software applications, named license entitlements, and maintenance support contracts utilized across these programs. The inventory tracks 145 total line items spanning 34 distinct procurement bundles and 27 vendors. Hardware represents the largest category at 40% of the items, followed by software (26.2%), licenses (22.1%), and support services (11.7%). Cisco is the primary vendor by line item count, followed by Atlassian. The inventory includes critical infrastructure components, such as Cisco switches and firewalls, Hewlett Packard enterprise servers, Aruba wireless gear, and F5 Networks application delivery controllers. A dedicated portion of the inventory focuses on the SDLCNext Software Inventory, which details the Atlassian Data Center Stack. This stack comprises 16 line items supporting 15,100 users. It features core collaborative and development platforms, including Jira Software and Confluence Data Center editions, alongside various integrated add-ons for requirements management, testing, Git integration, and workflow automation. Overall, this inventory acts as a foundational asset management and procurement tracking sheet, ensuring visibility into the software, hardware licensing, and ongoing technical support contracts required to sustain government enterprise operations.

This federal solicitation attachment establishes the ESS Next Operational Baseline, utilizing twelve months of trailing data extracted from Jira and Jira Service Management ticketing systems to support the ESS environment. The baseline details three core performance areas: * **Active User Community and Tooling:** Approximately 1,100 unique active users utilized the production (SDLCNext) and testing (JTE) Jira instances. Categorization fields are unevenly populated, with production priority at 47% and component population at 3.4%, compared to 100% and 28.3% respectively in the testing environment. * **Service Level Agreement (SLA) Attainment:** Time-to-Resolution (TTR) and Time-to-First-Response (TTFR) metrics evaluate support responsiveness across various queues, including TISD, DMCUS, and MSD. TISD and MSD generally achieved high SLA attainment rates (often exceeding 99%), whereas DMCUS queues showed lower attainment, such as DMCUS Service Requests at 77% TTR and DMCUS Incidents at 80.4% TTFR. * **Mean Time to Resolution (MTTR):** Contextual MTTR data is provided for priority-keyed tickets, though analysis is constrained by the uneven priority population. The document notes that customer satisfaction (CSAT), first-contact resolution, and system uptime metrics are currently excluded from this ticketing baseline. Additionally, validated software and capability delivery baselines are addressed separately in the solicitation.

This document provides a performance and quality control analysis of three programs—JOMIS, DHMSM, and EIDS—by tracking defect distributions and reported vendor escape rates from June 2025 to April 2026. The data evaluates software quality by categorizing defects across five severity levels (Sev-1 to Sev-5), unadjudicated bugs, and unassigned issues. JOMIS recorded 1,076 total defects, including 270 high-severity (Sev 1+2) issues, resulting in an 84% prime mission vendor escape rate. DHMSM logged 1,564 total defects, with 193 high-severity issues and a 34% escape rate. EIDS reported only two Sev-3 defects, with no applicable escape rate due to partial data coverage and its exclusion of DT&E systems for over-the-shoulder testing. The vendor escape rate is calculated using the detection source (from the vendor to Developmental Test and Evaluation) rather than release cycles, focusing exclusively on severity 1 and 2 issues. Unadjudicated bugs remain in their initial severity state until final updates are made during the end-user community defect review process. This metric-driven assessment serves to monitor vendor performance and software maturity within government IT and defense health systems.