IT Support Services
ID: FA301624Z0037Type: Sources Sought
Overview

Buyer

DEPT OF DEFENSEDEPT OF THE AIR FORCEFA3016 502 CONS CLJBSA LACKLAND, TX, 78236-5286, USA

NAICS

Computer Facilities Management Services (541513)

Original Source

https://sam.gov/opp/e7bed84a826e4f0aba48832730d0570c/view
Timeline
    Description

    The Department of the Air Force is conducting market research to identify potential contractors for IT Support Services at HQ AETC units located in Fort Cavazos, Texas. The procurement aims to provide timely and high-quality technical support for both classified and unclassified networks, including the management of IT equipment, software licenses, and audio-visual teleconferencing systems for approximately 1,230 users. This opportunity is crucial for maintaining operational efficiency and compliance with security regulations, as the contractor will be responsible for on-site support, troubleshooting, and personnel training. Interested parties are encouraged to respond to the attached RFI by September 27, 2024, at 10:00 AM Central, and can contact Michelle Watkins at michelle.watkins.4@us.af.mil or Keegan Hoover at keegan.hoover.2@us.af.mil for further information.

    Point(s) of Contact
    Michelle Watkins
    (210) 652-0230
    michelle.watkins.4@us.af.mil
    Keegan Hoover
    keegan.hoover.2@us.af.mil
    Files
    Title
    Posted
    Performance Work Stmt.pdf
    The Performance Work Statement outlines the IT support services required for HQ AETC units, focusing on delivering high-quality and timely technical support for both classified and unclassified networks. The contractor is responsible for managing IT equipment, including software asset management and ensuring adequate user support for approximately 1,230 users across various directorates. Key responsibilities include providing on-site technical assistance, troubleshooting, and managing a range of systems, including video teleconferencing equipment. Personnel must possess certain qualifications, including a Secret clearance and experience in Information Assurance. The contractor will administer IT Asset Management and maintain software licenses per applicable regulations. Working hours are primarily Monday to Friday, with potential for occasional overtime. The contractor will also facilitate training and hold responsibilities related to the security and confidentiality of information, adhering to specific guidelines on data protection and personnel qualifications. The document details comprehensive requirements for performance monitoring, quality control, and government property management. Overall, it establishes a framework for ensuring effective IT support crucial for the operations of the HQ AETC and emphasizes compliance with standardized procedures and regulations.
    RFI - SAM.gov.docx
    The document is an RFI from the Department of the Air Force, specifically the 502D Contracting Squadron, soliciting input from potential contractors regarding IT support services for HQ AETC units. The government emphasizes that this is a market research effort, not an immediate contract award, as there is currently an incumbent provider. Interested companies are invited to provide feedback on several questions, which include their business size, socio-economic status, relevant contract holdings, and appropriateness of the proposed NAICS code 541513. The RFI seeks to identify qualified contractors who can provide comprehensive IT support, including equipment administration, technical support, and software license management. The government stresses that participation is voluntary and outlines submission requirements, including a deadline for responses. This RFI is integral in shaping the upcoming solicitation process for IT services within the Air Force framework, focusing on quality and responsiveness to support operational needs.
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    Type
    IT Support Services
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