DH01--Vocera Communication Support Services (Brand Name)- Northern Arizona VA Healthcare System

The Department of Veterans Affairs, VISN 22, Network Contracting Office 22, has issued a presolicitation notice (36C26226Q0248) for brand name Vocera Communications System Support Services at the Northern Arizona VA Healthcare System in Prescott, AZ. This is not a solicitation but an announcement that a solicitation will be issued on or about January 7, 2026. The requirement falls under NAICS code 541519 (150 employees size standard) and PSC code DH01, and it is a 100% small business set-aside. The contract will be firm-fixed price. Interested small businesses must be government-certified. Contact Jennell Christofaro at jennell.christofaro@va.gov for inquiries; telephone responses are not accepted. The response date for the upcoming solicitation is January 6, 2026, at 14:00 Pacific Time.

The Department of Veterans Affairs (VA), VISN 22, Northern Arizona VA Healthcare System, is seeking a sole source justification for the procurement of Vocera Software Licenses, updated supplies, and premium support services. This brand-name specific requirement is for the replacement of existing Vocera equipment and software, including 450 V5000 badges, 450 licenses, 1,000 batteries, 75 chargers, 36 clips, 4 training kits, product warranties, training services, product software, and premium support services. The estimated total value is $796,469.16 over a base year and four option periods (02/08/2026 - 02/07/2031). The justification for other than full and open competition is based on the fact that Vocera is the only VA FIPS 140-2 compliant system of its nature, crucial for patient care communication. Due to proprietary reasons, only authorized third-party distributors can provide these services, and non-Vocera systems are incompatible. Market research identified potential SDVOSB vendors, and the procurement will be a total SDVOSB set-aside. The VA plans to continue brand-name only competition for future requirements unless comparable alternative sources emerge.

The Department of Veterans Affairs is soliciting bids for Vocera Communication System Support Services at the Northern Arizona VA Healthcare System (NAVAHCS). This small business set-aside, brand-name-only procurement seeks to replace end-of-life Vocera equipment and provide ongoing software support. The contract includes a base year and four one-year options, running from February 8, 2026, to February 7, 2031. The required equipment includes 450 Vocera V5000 badges, device licenses, batteries, 8-bay chargers, clips, and training kits. Services encompass project management, wireless network assessment, system design (call flow, messaging, staff assignment), database development for up to 1300 users, system upgrades for voice and messaging, technical and application administrator knowledge transfer, and comprehensive training and go-live support, including post-deployment assessment. Vendors must be an OEM or authorized distributor and comply with VA security and HIPAA regulations, including specific directives regarding access to VA systems and sensitive information. Invoices must be submitted electronically via Tungsten Network. The solicitation details specific technical requirements for the badges, batteries, chargers, and warranties, emphasizing FIPS compliance and compatibility with existing NAVAHCS systems.