Medical Support Assistant (MSA) Support Services

This government file outlines staffing requirements and pricing structures for Medical Support Assistants (MSAs) and Program Managers across a base year and three option years. Each option year mirrors the base year's staffing, with 25 MSAs and 1 Program Manager. The document details the quantity (25 Each for MSAs, 1 Each for Program Managers) and hours (1,920 annually for each position) for these roles, but leaves the pricing open. This structure suggests a request for proposal (RFP) or similar procurement document, where vendors would provide pricing for the specified services over a multi-year period.

This document outlines invoice and payment provisions for federal government contracts, emphasizing compliance with FAR 52.232-25 Prompt Payment. It details proper invoice requirements, including vendor information, unique identifiers (UEI, TIN), and clear descriptions of goods/services, with specific guidance for awards created in the NBS system. Invoices must be submitted electronically via the Department of Treasury’s Invoice Processing Platform (IPP) with copies to the approving official. Payment due dates are generally 30 days after a proper invoice or government acceptance, with exceptions for perishable goods. The document also addresses automatic interest penalties for late payments and mandates accelerated payments to small business subcontractors, as per FAR 52.232-40. Finally, it reinforces the electronic submission of payment requests via IPP under HHSAR 352.232-71, allowing alternate procedures only with written authorization.

This Statement of Work outlines the requirements for a contractor to provide 25 Medical Support Assistants (MSAs) and one Program Manager to the National Institutes of Health (NIH) Clinical Center's Patient Support Services Department (PSSD). The primary objective is to deliver administrative support for admissions, inpatient/outpatient care, and other patient support services. MSA duties encompass customer service, patient appointments, reception, scheduling, admissions, patient travel vouchers, clinical support, and various administrative tasks. The contract is for one year with three option years. Key requirements include compliance with infectious disease control regulations, Privacy Act provisions, and a mandatory dress code. Proposals must include separate technical and business submissions, detailing resumes, a management plan, and loaded hourly rates. The government will evaluate proposals based on technical acceptability and price reasonableness.