USMC Tenant Satisfaction Survey (TSS) Support Services

This Performance Work Statement outlines the requirements for non-personal support services for the Headquarters United States Marine Corps (HQ USMC) Marine Corps Installation Command (MCICOM) Marine Corps Housing Program (GF3) Tenant Satisfaction Survey (TSS). The primary objective is to assist the Marine Corps Housing Program in assessing and improving business processes through tenant satisfaction surveys and related analysis, ensuring compliance with directives. The contract is a hybrid of firm-fixed-price and cost-reimbursement CLINs for Other Direct Costs (ODCs). The scope includes technical and project management support for data collection, analysis, and reporting on housing satisfaction. Key task areas include inventory data reconciliation, survey methodology, material/media support, website support, survey distribution, and post-survey reporting. The contractor is responsible for quality control, providing all necessary resources, and adhering to strict security and data protection requirements for Controlled Unclassified Information (CUI) and Personally Identifiable Information (PII). Travel is not required, and work will be performed at the contractor’s facilities. All ODCs require prior written approval from the COR.

This Department of Defense (DoD) memorandum updates the policy for the annual Tenant Satisfaction Survey for all military housing, including privatized and government-owned/controlled units. Effective FY 2025, Military Departments must independently contract for the survey using a standardized form (Attachment 1) and ensure they receive final electronic data before landlords, aligning with GAO recommendations. The policy outlines requirements for OMB Control Numbers, electronic administration, tenant definitions, and communication/promotion guidelines (Attachment 2), which permit landlord-sponsored incentives with specific limits and approvals. Survey results must be publicly released within 60 days of receipt, and corrective action plans are mandated for installations with low satisfaction scores. This policy supersedes previous guidance and will be integrated into DoD Manual 4165.63.

This presolicitation notice, M9549426Q0005, from the Marine Corps Installation Command (MCICOM) is for Tenant Satisfaction Survey (TSS) Support Services. It is a Request for Quote (RFQ) set aside for Total Small Businesses, with NAICS code 541910 (Marketing Research and Public Opinion Polling) and PSC R422. The contractor will assist the Marine Corps Housing Program (GF3) with data collection, analysis, and reporting for tenant satisfaction surveys related to housing. The estimated period of performance is 52 months, including a 5-month base and four option periods. Anticipated line items cover Family, Private Public Venture, and Unaccompanied Housing satisfaction survey support, plus Other Direct Costs for printing. The solicitation is expected by April 21, 2026, subject to fiscal year 2026 funding, and will be issued via PIEE and SAM.gov. Interested parties should register on SAM.gov and ensure their business profiles reflect the correct NAICS and size status.