The Department of Defense, through the Defense Counterintelligence and Security Agency (DCSA), is soliciting support services for the Case Processing Operation Center (CPOC). The procurement aims to secure investigation and personal background check services, which are critical for ensuring the integrity and security of personnel within the defense sector. This opportunity is set aside for small businesses, in accordance with FAR 19.5, and the work will be performed at various government-approved sites, including Boyers, PA, and St. Louis, MO. Interested parties should reach out to Michael Woolsey at michael.g.woolsey2.civ@mail.mil or Alex Del Guidice at alexander.c.delguidice.civ@mail.mil for further details, with key deadlines including a past performance questionnaire due by May 15, 2025.

This is a pre-solicitation notice for a non-commercial acquisition using FAR part 15. THIS PRE-SOLICITATION NOTICE IS NOT A REQUEST FOR PROPOSAL (RFP). VENDORS SHALL NOT SUBMIT FORMAL PROPOSALS UNTIL THE RFP IS POSTED TO THIS WEBSITE. This synopsis is not to be construed as a commitment by the Government nor shall the Government pay for information resulting from this posting.

The Defense Counterintelligence and Security Agency (DCSA), 27130 Telegraph Rd, Quantico, VA 22134, has an ongoing requirement for requisite Case Processing Operation Center (CPOC) services related to Federal background investigations. The required CPOC services are for functions essential to the completion of background investigations on behalf of the Federal Government. The technical components for this requirement include the following high-level objectives:

Telephone and Switchboard Services
Case Processing, to include Application Ingestion, Case Maintenance, Item Level Processing, and Post Closing
Program Management
National Background Investigation System (NBIS) Implementation Support as it pertains to CPOC

The required services may be performed in Boyers, PA, St. Louis, MO, and/or other Government approved sites.

The procurement is a 100% Small Business Set-Aside. The Government reserves the right to further set-aside this solicitation for a small business socioeconomic contracting program at the time of solicitation issuance. The North American Industry Classification System (NAICS) Code for this requirement will be 561611, Investigation & Personal Background Check Services, with a size standard of $25 Million. The Product Service Code (PSC) will be R499, Support, Professional, other. The resultant contract will be effective with a Base Period of Performance of twelve (12) months, with four (4) twelve (12) month Option Periods to extend the contract at the Government’s discretion.

The Government intends to award a Hybrid type contract with Firm-Fixed-Price and Labor Hour CLINs in accordance with all terms, conditions, and provisions within the contract.

The tentative issue date for the actual solicitation, HS002125RE001, is 30-60 days from this posting. Proposals will be due no less than thirty (30) days after the issuance of the solicitation. The solicitation will be released through the following site only: https://www.sam.gov.  Technical documents which are not available on sam.gov due to their sensitive nature will be made available at a physical reading room after the solicitation is released. Please note, interested parties will be required to provide a Non-Disclosure Agreement prior to gaining access to a reading room. The Government will provide instructions on how to access the reading room(s) with the solicitation issuance. The Government anticipates reading rooms at Fort Meade, Maryland and another location yet to be determined, but reserves the right to change these locations.

All respondents must be registered in the System for Award Management (SAM) database at https://sam.gov and complete online Representations and Certifications at https://sam.gov. Amendments to the solicitation will be posted at https://sam.gov. Offerors must obtain all notices and amendments to the solicitation through this website. Hardcopies will not be emailed or mailed.

No other information is available until issuance of the solicitation. All questions must be submitted as instructed in the solicitation after it is posted.   

The Contracting Officer is Cheryl Hall.

   

This notice is for informational purposes only and is not a request for offers. The Government is not obligated to issue a solicitation as a result of this notice.

Total Small Business Set-Aside (FAR 19.5)

Case Processing Operations Center (CPOC)

The Defense Counterintelligence and Security Agency (DCSA), 27130 Telegraph Rd, Quantico, VA 22134, has an ongoing requirement for requisite Case Processing Operation Center (CPOC) services related to Federal background investigations. The required CPOC services are for functions essential to the completion of background investigations on behalf of the Federal Government. The technical components for this requirement include the following high-level objectives: 1) Telephone and Switchboard Services; 2) Case Processing, to include Application Ingestion, Case Maintenance, Item Level Processing, and Post Closing; 3) Program Management; 4) National Background Investigation System (NBIS) Implementation Support as it pertains to CPOC. The required services may be performed in Boyers, PA, St. Louis, MO, and/or other Government approved sites.

Case Processing Operation Center (CPOC) Support Services 

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Amendment 0002 was posted on 11 April 2025. Any follow-up questions are due by 1300 E.T. on 18 April 2025. 

The Defense Counterintelligence and Security Agency (DCSA), 27130 Telegraph Rd, Quantico, VA 22134, has an ongoing requirement for requisite Case Processing Operation Center (CPOC) services related to Federal background investigations. The required CPOC services are for functions essential to the completion of background investigations on behalf of the Federal Government. The technical components for this requirement include the following high-level objectives: 1) Telephone and Switchboard Services; 2) Case Processing, to include Application Ingestion, Case Maintenance, Item Level Processing, and Post Closing; 3) Program Management; 4) National Background Investigation System (NBIS) Implementation Support as it pertains to CPOC. The required services may be performed in Boyers, PA, St. Louis, MO, and/or other Government approved sites.

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Amendment 0002 was posted on 11 April 2025. Any follow-up questions are due by 1300 E.T. on 18 April 2025. Due to some Offerors potentially not having been alerted to Amendment 0002 being posted, reading room access may be requested through 16 April 2025, and can be scheduled through 17 April 2025.

The Defense Counterintelligence and Security Agency (DCSA), 27130 Telegraph Rd, Quantico, VA 22134, has an ongoing requirement for requisite Case Processing Operation Center (CPOC) services related to Federal background investigations. The required CPOC services are for functions essential to the completion of background investigations on behalf of the Federal Government. The technical components for this requirement include the following high-level objectives: 1) Telephone and Switchboard Services; 2) Case Processing, to include Application Ingestion, Case Maintenance, Item Level Processing, and Post Closing; 3) Program Management; 4) National Background Investigation System (NBIS) Implementation Support as it pertains to CPOC. The required services may be performed in Boyers, PA, St. Louis, MO, and/or other Government approved sites.

Amendment 0002 was posted on 11 April 2025. Any follow-up questions are due by 1300 E.T. on 18 April 2025. Due to some Offerors potentially not having been alerted to Amendment 0002 being posted, reading room access may be requested through 16 April 2025, and can be scheduled through 17 April 2025.

The Defense Counterintelligence and Security Agency (DCSA), 27130 Telegraph Rd, Quantico, VA 22134, has an ongoing requirement for requisite Case Processing Operation Center (CPOC) services related to Federal background investigations. The required CPOC services are for functions essential to the completion of background investigations on behalf of the Federal Government. The technical components for this requirement include the following high-level objectives: 1) Telephone and Switchboard Services; 2) Case Processing, to include Application Ingestion, Case Maintenance, Item Level Processing, and Post Closing; 3) Program Management; 4) National Background Investigation System (NBIS) Implementation Support as it pertains to CPOC. The required services may be performed in Boyers, PA, St. Louis, MO, and/or other Government approved sites.

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This Amendment 0005 clarifies and updates the Request for Proposal (RFP) based on questions received from Offerors. The key changes are:1. Extend the proposal response date from 8 May to 15 May 2025. 2. For clarification: The solicitation documents (Standard Forms 30 and 33) remain unchanged by Amendments 3 and 4. These amendments solely address the PIEE Solicitation Module proposal due date, aligning it with the revised date specified in Amendment 2.3. Revisions to RFP Attachments: The following attachments have been revised and are included with this amendment. Changes within each document are highlighted in yellow. Attachment 9 is updated with responses to all industry questions and provides the basis for the changes. a. Attachment 1: Performance Work Statement (PWS) (22 April 2025) b. Attachment 2: CUI CPOC Technical Exhibits A-L (22 April 2025) c. Attachment 9: Industry Feedback Form (22 April 2025) d. Attachment 11: Section L Instructions to Offerors (22 April 2025) e. Exhibit A - DD Form 1423 - CDRL 1-13 Combined (22 April 2025) F. Solicitation Amendment 0005 (SF30)

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This Amendment 0005 clarifies and updates the Request for Proposal (RFP) based on questions received from Offerors. The key changes are:

1. Extend the proposal response date from 8 May to 15 May 2025.

2. For clarification: The solicitation documents (Standard Forms 30 and 33) remain unchanged by Amendments 3 and 4. These amendments solely address the PIEE Solicitation Module proposal due date, aligning it with the revised date specified in Amendment 2.

3. Revisions to RFP Attachments: The following attachments have been revised and are included with this amendment. Changes within each document are highlighted in yellow. Attachment 9 is updated with responses to all industry questions and provides the basis for the changes.

a. Attachment 1: Performance Work Statement (PWS) (22 April 2025)

b. Attachment 2: CUI CPOC Technical Exhibits A-L (22 April 2025)

c. Attachment 9: Industry Feedback Form (22 April 2025)

d. Attachment 11: Section L Instructions to Offerors (22 April 2025)

e. Exhibit A - DD Form 1423 - CDRL 1-13 Combined (22 April 2025)

f. Solicitation Amendment 0005 (SF30)

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Amendment 0006 revises Attachment 6 Past Performance Questionnaire, updating the Contract Specialist to Alex Del Guidice and extending the due date from 1 May 2025 to 15 May 2025. Solicitation Amendment HS002125RE0010006 CC date issued has been updated to 18th March 2025 to reflect when the solicitation was initially released. Amendment 0001 through 0005 dates have also been updated to reflect when they were actually released to industry. Solicitation Amendment HS002125RE0010006 SF 30 date issued has been updated to 18th March 2025 to reflect when the solicitation was initially released.

Amendment 0006 revises Attachment 6 Past Performance Questionnaire, updating the Contract Specialist to Alex Del Guidice and extending the due date from 1 May 2025 to 15 May 2025. Solicitation Amendment HS002125RE0010006 CC date issued has been updated to 18th March 2025 to reflect when the solicitation was initially released. Amendment 0001 through 0005 dates have also been updated to reflect when they were actually released to industry. Solicitation Amendment HS002125RE0010006 SF 30 date issued has been updated to 18th March 2025 to reflect when the solicitation was initially released.

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*Note to Offerors*
The signature box on Attachment 5 - Pricing Workbook (07 Apr 2025) is locked and will only accept typed signatures. The Government will accept typed signatures on this attachment as long as they are from an authorized representative in accordance with the instructions in Section L 3.9.

Amendment 0006 revises Attachment 6 Past Performance Questionnaire, updating the Contract Specialist to Alex Del Guidice and extending the due date from 1 May 2025 to 15 May 2025. Solicitation Amendment HS002125RE0010006 CC date issued has been updated to 18th March 2025 to reflect when the solicitation was initially released. Amendment 0001 through 0005 dates have also been updated to reflect when they were actually released to industry. Solicitation Amendment HS002125RE0010006 SF 30 date issued has been updated to 18th March 2025 to reflect when the solicitation was initially released.

Case Processing Operation Center (CPOC) Support Services

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