DA10-- Broadnet- Veteran Tele-Town Hall Communication Services

The Department of Veterans Affairs (VA) is seeking information from vendors to provide tele-town hall communication services for the VA Boston Healthcare System. This sources sought notice, designated as Solicitation Number 36C24125Q0458, aims to identify interested Service-Disabled Veteran-Owned Small Businesses or other small businesses eligible to execute five virtual town hall events between May 19, 2025, and September 30, 2025. These events will facilitate outreach to Veterans, ensuring their engagement with VA services and benefits. The contractor will handle full lifecycle support, including planning, execution, and reporting, while utilizing the Broadnet platform for outreach and technical support. The VA has specific requirements for engagement metrics, such as participant outreach through outbound calls, and mandates compliance with empowerment laws like CARA, ensuring regular community meetings. The contractor's responsibilities include managing real-time events with features like live streaming, Q&A moderation, and post-event reporting, while the VA will provide logistical support. A Quality Assurance Surveillance Plan (QASP) will monitor the vendor's performance and adherence to contract terms, ensuring successful event execution. The goal is robust Veteran interaction and service transparency, with a detailed oversight structure for service quality evaluation.