Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey.

The Indian Health Service (IHS) requires potential contractors to complete a Buy Indian Act Indian Economic Enterprise Representation Form. This form serves as a self-certification that the Offeror meets the definition of an “Indian Economic Enterprise” (IEE) as per HHSAR 326.601, in accordance with 25 U.S.C. 47. Eligibility must be maintained throughout the offer, award, and contract performance periods, with immediate notification required for any changes. Contracting Officers may request documentation, and awards are subject to protest regarding eligibility. Successful Offerors must also be registered with the System for Award Management (SAM). The document warns against providing false or misleading information, citing penalties under 18 U.S.C. 1001 for false information and 31 U.S.C. 3729 to 3731 and 18 U.S.C. 287 for false claims. The form includes a representation section for the Offeror to confirm their IEE status and requires signatures, names of owners and tribal entities, business name, and UEI SAM Number.

This Statement of Work (SOW) outlines the requirements for a vendor to administer the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey for a hospital. The HCAHPS survey is a national, standardized tool mandated by CMS to gather patient feedback on inpatient care experiences. This feedback is crucial for hospital transparency, reputation, financial stability, and ensuring high-quality care. The survey's scope covers key services like communication with nurses/doctors, pain management, and hospital cleanliness, targeting adult inpatients discharged 48 hours to 42 days prior. Vendors must be HCAHPS Approved, have at least two years of survey experience, operate within the U.S., adhere to CMS-approved methodologies, use HIPAA-compliant data handling, submit data quarterly, and support various survey modes. The contract includes a twelve-month base year and four twelve-month option periods, contingent on funding, with the base year running from June 1, 2026, to May 31, 2027. Deliverables include quarterly data submissions and near real-time dashboards.