The Performance Work Statement (PWS) outlines a government contract for maintenance services of Intelligent Mail Lockers across various NAVSUP Field Office Mail Centers. The contract is structured as a non-personal service agreement, wherein the contractor is responsible for providing all necessary personnel, equipment, and materials to ensure the functionality of the lockers. The primary objectives include regular maintenance of the lockers, software updates, and servicing to minimize operational issues. The contract spans a 12-month base period and requires services to be delivered during specified operating hours. Quality control is emphasized, with the contractor expected to maintain a robust Quality Control Plan (QCP) and comply with all relevant safety regulations. Government-furnished property is addressed, and personnel are required to obtain appropriate security clearances through the Defense Biometric Identification System (DBIDS). The document highlights the need for comprehensive maintenance records and adherence to strict reporting protocols for service calls and repairs. Overall, the PWS establishes clear expectations for performance quality and compliance, demonstrating the government's commitment to efficient postal operations while ensuring safety and accountability in service delivery.

Pitney Bowes Inc. responded to an inquiry from NAVSUP Fleet Logistics Center regarding its proprietary product, SendSuite® Tracking. This software offers an enterprise-level solution for managing inbound package tracking and mail, allowing organizations to easily monitor incoming deliveries through barcode scanning. Pitney Bowes asserts that it holds exclusive rights to this product, including its copyright-protected software, making them the sole supplier. The correspondence serves to clarify the product's unique features and establishes Pitney Bowes' position in the context of government contracts, emphasizing its importance as a dedicated resource for tracking needs within government operations.

Pitney Bowes submitted a letter to NAVSUP FLC Jacksonville certifying the integration of their Intelligent Locker solution with the Navy's existing SendSuite Tracking system, established in 2016. The Intelligent Lockers are designed specifically for the Department of the Navy’s secure mail delivery program and are unique to Pitney Bowes, with no compatible alternatives from other companies. The letter underscores the proprietary nature of the technology and its association with the Pitney Bowes FedRAMP domain, particularly emphasizing that the Intelligent Lockers can only be sourced directly from the company. John H. Jones, the Senior Manager of Enterprise Government Systems, offers further assistance via contact information provided in the letter. Overall, this document aligns with the context of federal RFPs by confirming compliance and support for government operations relevant to secure mail handling.

This document outlines the justification for the use of other than full and open competition in procuring maintenance services for Intelligent Mail Lockers at multiple NAVSUP Field Office Mailrooms. The sole source for these services is Pitney Bowes, which holds proprietary rights and exclusive licensing agreements for the equipment, essential for maintaining compatibility with existing systems. The services cover necessary personnel, tools, and items required for operation over a performance period from September 16, 2022, to September 15, 2023, with options for four additional 12-month periods. The justification details the urgency and necessity of soliciting exclusively from Pitney Bowes due to significant investment from the Government, amounting to over $7 million, and due to the inability to recover costs from other vendors. The contract ensures compliance with FAR regulations, which permit limiting competition under specific circumstances. Legal and technical certifications affirm the document's accuracy and legality. The overall intent is to maintain operational efficiency and sustain necessary support for the Government's Intelligent Mail Locker systems without incurring additional costs or downtime.

The solicitation N68836-24-Q-0216 details a sole-source combined synopsis/solicitation by the NAVSUP Fleet Logistics Center Jacksonville, intending to award a firm-fixed price contract to Pitney Bowes for maintenance services of Intelligent Mail Lockers. The contract encompasses services across multiple locations, including U.S. and overseas bases, for a one-year period, focusing on providing comprehensive maintenance and repair services, including software updates. The contractor is responsible for all costs related to labor, materials, and transportation while maintaining high-quality services per outlined performance metrics. The objective is to ensure operational efficiency and meet federal regulations for commercial payment processing related to postal services. Contractor performance will be monitored through a Quality Assurance Plan, and compliance with safety, security, and regulatory requirements is mandatory. Access to various installations requires adherence to the Defense Biometric Identification System protocols. Overall, this solicitation underscores the government's commitment to maintaining efficient postal services while ensuring compliance with federal laws and quality standards.