Cepheid GeneXpert Analyzers Maintenance Services in Support of Joint Base Lindsey Graham, South Carolina

This combined synopsis/solicitation (Solicitation No. PANDHA26P0000 041670) is issued by the Defense Health Agency Contracting Activity Healthcare Contracting Division, Southeast (DHACA-HCD-SE) as a Request for Quotations (RFQ). The government intends to award a firm-fixed-price, sole-source purchase order to Cepheid to perform preventative and corrective maintenance on a GeneXpert IV System (serial # 836195) located at the 628th Medical Group Laboratory, Joint Base Lindsey Graham, South Carolina. Under NAICS code 811210 (Electronic and Precision Equipment Repair and Maintenance), the selected contractor must provide all necessary labor, tools, parts, and OEM-certified technical support to maintain the system. Requirements include annual software updates, unlimited telephone or remote technical support, and on-site corrective maintenance by a certified Field Service Engineer within two business days of a request. If on-site repair is not feasible, the contractor must supply a temporary or permanent replacement unit. The contract features a base year (January 10, 2027 – January 9, 2028), four one-year option periods, and a final six-month option period, totaling a potential performance duration of 66 months. Proposals must be submitted electronically to the designated Contracting Officer and Contract Specialist by October 2, 2026, at 12:00 PM EST. Submissions must include a technical capability approach and a detailed pricing proposal. Evaluation will be based on technical acceptability and price reasonableness, with technical capability being significantly more important than price.

This Performance Work Statement (PWS) outlines requirements for a full-service contract to provide preventative and corrective maintenance for a Cepheid GeneXpert IV System (serial # 836195) at the 628th Medical Group Laboratory, Joint Base Lindsey Graham, South Carolina. The contractor must hold Original Equipment Manufacturer (OEM) service provider certification throughout the contract duration. The contract features a 12-month base period starting January 10, 2027, followed by four 12-month option years, and an optional six-month extension. Key responsibilities include performing one comprehensive annual on-site preventative maintenance visit, installing proprietary OEM software updates, and offering unlimited weekday technical support. If technical issues cannot be resolved remotely, an OEM-certified technician must arrive on-site within two business days. If the system cannot be repaired on-site, the contractor must supply and configure an equivalent temporary or permanent replacement unit at no extra cost. Contractors must submit electronic Field Service Reports within two business days of completing any service. Personnel must also meet strict base security requirements, including submitting base access forms three days prior to arrival. The government will provide facilities, utility access, and laboratory support, but will not provide materials. Performance will be evaluated via a Quality Assurance Surveillance Plan to ensure compliance with all service and security thresholds.