DA10--Pharmacy Staff Scheduling Software Access and Support Service FY26 (VA-26-00027047)

This document addresses industry questions regarding RFP 36C10B26Q0122, focusing on a healthcare scheduling software service for the Dallas VA Medical Center Pharmacy Service. The government seeks a solution that provides both staff schedule automation for routine shift scheduling and on-call scheduling management. The service will be performed remotely, primarily supporting the Dallas VA Medical Center. Future needs for other Pharmacy departments within the VA North Texas Healthcare System would require a separate procurement. Functional requirements for the software are detailed in the "Specific Tasks and Deliverables" section of the Performance Work Statement.

This document is an amendment to a previous combined solicitation, 36C10B26Q0122, for Pharmacy Staff Scheduling Software Access and Support Service FY26 (VA-26-00027047). The amendment provides responses to industry questions and sets a new closing date for all questions and answers to March 16, 2026, at 13:00 PM Eastern Standard Time. The original solicitation, issued by the Department of Veterans Affairs Technology Acquisition Center, has a response date of March 18, 2026, at 15:00 Eastern Time, New York, USA. This procurement is set aside for Service-Disabled Veteran-Owned Small Business Concerns (SDVOSBC) under NAICS code 541519.

This Business Associate Agreement between the Department of Veterans Affairs Veterans Health Administration (Dallas VA Medical Center) and a company outlines the requirements for handling Protected Health Information (PHI) in accordance with HIPAA and HITECH Acts. The company, as a Business Associate, will provide a comprehensive software-as-a-service (SaaS) platform solution, requiring access to PHI. The agreement details the permissible uses and disclosures of PHI, emphasizing compliance with VA and VHA privacy policies, minimum necessary standards, and de-identification protocols. Key obligations for the Business Associate include implementing safeguards, notifying the Covered Entity of security incidents or breaches within specified timeframes, providing detailed reports, mitigating harm, and ensuring subcontractors adhere to the same restrictions. The agreement also addresses individual rights regarding PHI access and amendment, recordkeeping for compliance, and the return or destruction of PHI upon contract termination. The Covered Entity's obligations include not requesting impermissible PHI use and promptly notifying the Business Associate of any restrictions or changes in privacy practices. The agreement allows for amendment and termination under specific conditions, ensuring the ongoing protection of PHI.

This government Request for Quote (RFQ) from the Department of Veterans Affairs (VA) seeks a contractor to provide a cloud-based Pharmacy Staff Scheduling Software Access and Support Service for the Dallas VA Medical Center. The contract includes a 12-month base period and four 12-month option periods. The contractor must ensure 24/7 platform availability, unlimited technical support during business hours, emergency support outside those hours, comprehensive training, and an online help center. Key requirements include compliance with various federal and VA IT security, accessibility, and data management standards, such as FICAM, IPv6-Only, TIC, and VA Critical Security Controls. The contractor will also submit monthly progress reports on system usage, availability, support, and training. The award will be a firm-fixed-price contract.

The Department of Veterans Affairs (VA) is soliciting proposals for a comprehensive software-as-a-service (SaaS) platform to provide pharmacy staff scheduling access and support services for Fiscal Year 2026. This solicitation, numbered 36C10B26Q0122, requires a cloud-based solution with 24/7/365 availability, unlimited technical support during business hours, and emergency support outside of those hours. The contractor must ensure secure handling of limited Personally Identifiable Information (PII), specifically employee names and email addresses. This requirement is set aside for Service-Disabled Veteran-Owned Small Business Concerns (SDVOSBC) and falls under NAICS code 541519. Responses are due by March 18, 2026, at 3:00 PM Eastern Time.

The Business Associate Agreement between the Department of Veterans Affairs Veterans Health Administration (Dallas VA Medical Center) and an unnamed company outlines the requirements for handling Protected Health Information (PHI) under HIPAA and HITECH Acts. The company will provide a comprehensive SaaS platform, maintaining 24/7/365 availability and technical support, which involves the use and disclosure of PHI. The agreement defines terms like Breach, Business Associate, and PHI, emphasizing the company's obligations, including compliance with VA and VHA privacy policies, implementing safeguards, and reporting incidents within specific timeframes. The company must also ensure subcontractors comply with these terms, make information available for individual requests (access, amendment, accounting), and return or destroy PHI upon contract termination. The VA, as the Covered Entity, agrees not to request impermissible PHI uses and to notify the company of any restrictions or changes in privacy practices. The agreement allows for amendments, termination for cause, and mandates a biennial review.

The Department of Veterans Affairs (VA) is seeking a contractor to provide a comprehensive software-as-a-service (SaaS) platform for Pharmacy Staff Scheduling and Support at the Dallas VA Medical Center. This Request for Quote (RFQ) is an unrestricted, firm-fixed-price acquisition for a 12-month base period and four 12-month option periods. The contractor will be responsible for 24/7 platform access, hosting, updates, unlimited technical support during business hours, and emergency support after hours. The solution must comply with numerous federal and VA regulations, including the VA OIT Technical Reference Model, VA Critical Security Controls, and Federal Identity, Credential, and Access Management (FICAM) guidelines. The contractor must also provide monthly progress reports detailing system usage, availability, support activity, and training updates.

This document is Amendment Three to the Request for Quotation 36C10B26Q0122, concerning Pharmacy Staff Scheduling Software Access and Support Service for FY26. The primary purpose of this amendment is to re-open and re-issue the request due to a significant change in acquisition strategy. Initially set-aside for Service-Disabled Veteran-Owned Small Businesses, the strategy has been revised to an unrestricted full and open competition. The closing date for submitting offers/quotes is May 15, 2026, at 3:00 PM Eastern Standard Time. The contracting office is the Department of Veterans Affairs, Technology Acquisition Center in Eatontown, NJ.

This document addresses industry questions regarding RFP 36C10B26Q0122 for healthcare scheduling software for the Dallas VA Medical Center Pharmacy Service. The VA is seeking a Software as a Service solution that provides both staff schedule automation for routine shift scheduling and on-call scheduling management. The requirement is specifically for the Dallas VA Medical Center and additional departments or locations would necessitate a separate procurement. The functional requirements are outlined in the “Specific Tasks and Deliverables” section. Competency assessments are required for managers, supervisors, schedulers, and frontline staff to ensure proficiency with the intuitive self-service functions of the software. There is no incumbent vendor, and both on-premise and cloud-hosted SaaS delivery models will be evaluated.

This document is Amendment Two to Solicitation 36C10B26Q0122, issued by the Department of Veterans Affairs. It pertains to the Pharmacy Staff Scheduling Software Access and Support Service for FY26. The amendment's purpose is to provide revised responses to industry questions through attached documents, clarify that no further questions will be accepted, and extend the response deadline to March 20, 2026, at 12:00 PM Eastern Time. The solicitation is set aside for Service-Disabled Veteran-Owned Small Business Concerns (SDVOSBC) and falls under NAICS code 541519. The contracting office is located in Eatontown, NJ, and the point of contact is Justin Daniel.