AI Tools for Medicare Experience Modernization - Request for Information
Contract Opportunity Analysis
The Centers for Medicare & Medicaid Services, within the Department of Health and Human Services, is seeking information on AI and machine learning platforms and services to modernize the Medicare beneficiary experience. The work centers on improving digital and voice channels through personalized plan recommendations, conversational AI support, predictive analytics, accessible decision support tools, and call center automation. CMS is looking for production-ready, Medicare-specific capabilities, including active deployment experience, high-volume performance for plan finder use cases, and organizational independence from insurance sales entities. This is a Request for Information only, not a solicitation, and responses are due March 31, 2026.