DE01--EnCaption 4 Closed Captioning SLA (VA-26-00048911) Avery/Morgan

The Department of Veterans Affairs (VA) Program Contracting Activity Central (PCAC) issued a pre-solicitation notice for a firm-fixed-price contract for EnCaption 4 Closed Captioning Support Services. This open market competition, under Solicitation Number 36C24C26Q005, aims to secure support and software upgrades for the Institute for Learning, Education and Development (ILEAD) in St. Louis, MO. ILEAD's live broadcast facility requires automated closed captioning services for video deliverables. The NAICS code is 541519, with a small business size standard of $34 million. The contract will include four 12-month option periods. Interested vendors must be registered in SAM.gov under the specified NAICS code. The solicitation is anticipated to be posted on SAM.gov around May 19, 2026, and close on June 1, 2026. All inquiries must be submitted via email to Rachael Avery and Kymberly Morgan. This notice is for informational purposes only and does not constitute a request for competitive offers.

The Institute for Learning, Education and Development (ILEAD) requires annual support services for its EnCaption 4 Closed Captioning ASR appliances, specifically SN: Chassis: 2347586 – 429700. The desired support includes 24/7 telephone and email assistance from US-based engineers, along with software upgrades. This will be a Firm Fixed-Price contract, with annual support delivered remotely at ILEAD Jefferson Barracks VAMC in St. Louis, MO, upon contract award. The document also details extensive records management obligations for contractors, emphasizing compliance with federal laws and NARA policies, proper handling of federal records (including ILEAD records), prevention of unauthorized destruction or disclosure, and mandatory records management training for all contractor employees. Subcontractors must also adhere to these requirements.

This government solicitation (No. 36C24C26Q0005) from the Department of Veterans Affairs outlines a request for proposals for annual EnCaption 4 Closed Captioning support services for the Institute for Learning, Education and Development (ILEAD). The contract includes 24/7 telephone and email support, along with software upgrades, for specific EnCaption closed captioning ASR appliances. The solicitation details contract administration data, invoicing procedures (annually, electronically), and incorporates various FAR and VAAR clauses. Key clauses cover contract terms and conditions, options to extend services and the contract term, contractor employee whistleblower rights, prohibitions on certain internal confidentiality agreements, and restrictions on doing business with prohibited foreign entities and on using specific equipment or services, including those related to the American Security Drone Act and Kaspersky Lab. The total contract duration, including options, shall not exceed five years.