TFSC AI Modernization Initiative

The Air Force Personnel Center under the Department of the Air Force is seeking industry input through a Request for Information for the TFSC AI Modernization Initiative, which is intended to support market research and acquisition planning for customer service modernization at the Total Force Service Center. The effort focuses on commercially available AI-enabled capabilities, including intelligent virtual agents, conversational AI, workflow automation, and other automation approaches that could improve TFSC operations. Respondents are asked to provide tailored capability statements and questionnaire feedback on draft requirements covering compliance, security, AI functionality, integration, deployment, scalability, implementation considerations, and sustainment models. This is a market research notice only and is not a solicitation or commitment to award, and the primary contacts are Ashley Raymond and Shiri Avnet at the listed Air Force email addresses.