Q702--ICAD SUPPORT SERVICES

The Department of Veterans Affairs (VA) is soliciting proposals for licensing renewal and call center technical support for the iCAD software platform at the Louis A. Johnson VA Medical Center. This solicitation, numbered 36C24526Q0292, covers a base year from March 27, 2026, to March 26, 2027, with four optional one-year extensions, potentially extending the contract until March 26, 2031. The iCAD software provides diagnostic markings for 2D and 3D mammography images. The contractor will be responsible for technical support, including license renewal, PACS/RWS connectivity, CAD workflow, DICOM integration, image quality questions, and troubleshooting CAD performance. The contractor must also implement software updates and patching, provide service reports, and adhere to strict safety and security protocols, with no access to VA sensitive information or facilities required. The solicitation outlines contract terms, conditions, and clauses, including those related to payment, disputes, and prohibitions on specific foreign-made technology and services.

The Department of Veterans Affairs, Louis A. Johnson VA Medical Center, is issuing a Combined Synopsis/Solicitation (RFQ 36C24526Q0292) for ICAD Support Services. The contractor will provide licensing renewal and call center technical support for ICAD services in accordance with a statement of work. This is a Request for Quotations (RFQ) with NAICS code 513210 ($47 million size standard). The government intends to award a Firm Fixed Price contract for a base year plus four option years. Prospective quoters must be registered in SAM.gov, and all SDVOSB/VOSB contractors must be registered and current in SBA VetCert and beta.Sam.gov to be eligible. Quotes must be submitted via email to Charles.willis@va.gov by March 3, 2026, at 1 PM EST. Contractors are responsible for downloading attachments and amendments from sam.gov.