Global Entry Airport Modernization

This federal solicitation (70B03C26Q00000328) is a Request for Quotes (RFQ) issued by the Department of Homeland Security (DHS), U.S. Customs & Border Protection (CBP). Under the title "Global Entry Modernization," CBP is seeking biometric solutions to enable travelers to move continuously through high-throughput lanes. The required product must utilize a biometric facial comparison solution integrated with CBP's Traveler Verification Services (TVS) or successor systems. The acquisition is not set aside for small business concerns and is classified under NAICS code 541519 (Other Computer Related Services). The schedule of supplies and services outlines three main line items, each requiring a quantity of 38 units: software, maintenance, and installation. The solicitation incorporates standard Federal Acquisition Regulation (FAR) and Homeland Security Acquisition Regulation (HSAR) clauses. Notably, it highlights compliance with Executive Order 14173 regarding anti-discrimination and merit-based opportunities, and Executive Order "Unleashing American Energy," which deems climate-related risk management or greenhouse gas reporting requirements inapplicable if they conflict with the order. Key administrative requirements detailed in the document include Executive Compensation reporting, System for Award Management (SAM) maintenance, subcontractor disclosure rules, and mandatory E-Verify enrollment for employment eligibility verification.

This draft Statement of Work (SOW) outlines a requirement by U.S. Customs and Border Protection (CBP) to procure and implement a Biometric Facial Comparison solution for Global Entry (GE) airport modernization. The initiative aims to enable arriving travelers to pass through high-throughput, continuous-flow environments without stopping, unless flagged for additional inspection. The selected contractor will design, deploy, and integrate this solution across 38 designated international airport terminals. Contract deliverables include physical archways or similar structures, camera configurations, and software integrated with CBP’s Traveler Verification Services (TVS). Additionally, the contractor must provide necessary hardware, software licensing, testing, documentation, training, and ongoing maintenance. Key performance requirements dictate a 99% operational reliability rate, a minimum 99% photo capture rate, a maximum 5% "No Facial Match" rate, and the capability to process up to 3,500 passengers daily per installation. The physical structure must be ruggedized, aesthetic, flexible, and capable of securely concealing wiring while protecting personally identifiable information (PII). The period of performance consists of a 12-month base period, including software licensing and physical maintenance. Installations must begin within 30 days of award at a target rate of two airport terminals per week. Compliance with federal regulations, including Section 508 accessibility standards and DHS cybersecurity policies, is required. CBP will supply the network-approved servers and switches, facility access, and TVS interface specifications.

This federal procurement document, an appendix to the Statement of Work (SOW) for the Global Entry Airport Modernization project (Solicitation 70B03C26Q00000328), outlines the artificial intelligence (AI) compliance, risk management, and project management requirements for the contractor. The contractor must implement robust AI safeguards conforming to the NIST AI Risk Management Framework. Key obligations include protecting intellectual property, addressing privacy and civil liberties, preventing system misuse, and ensuring decision-making is free from illegal discrimination under federal laws like Title VII, the ADA, and the ADEA. Contractors must also conduct model-specific risk analyses to prevent the unintended disclosure of sensitive data and submit detailed documentation regarding data training origins, quality, and bias management. For Large Language Models (LLMs), additional conditions apply. Contractors must provide developer acceptable use policies, model cards, user tutorials, and feedback mechanisms for safety violations. They must also disclose content moderation filters, foreign training or development activities, and foreign government regulatory modifications. Finally, the document mandates comprehensive project management and documentation. The contractor is responsible for data governance, acquisition, and preparation (including labeling and quality assessment) within the Department of Homeland Security (DHS). Required deliverables include regular status updates, risk assessments, technical data documentation, and demonstrated compliance with NIST standards and DHS AI policies.