CLASS RFI
ID: CLASS-RFI-2024Type: Sources Sought
Overview

Buyer

DEPT OF DEFENSEDEPT OF THE AIR FORCEFA8307 AFLCMC HNCK C3INSAN ANTONIO, TX, 78243-7007, USA

NAICS

Other Computer Related Services (541519)

PSC

IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SUPPORT SERVICES (LABOR) (DA01)

Original Source

https://sam.gov/opp/eb1f2938c3a24eedbfbe5f301a70a0a6/view
Timeline
    Description

    The Department of Defense, specifically the Department of the Air Force, is seeking contractors capable of providing Technical and Software Support for the Cryptologic Logistics Automated Support System (CLASS) and its Asset Computation Module (ACM). This non-personnel services contract requires the contractor to supply all necessary resources, including personnel, equipment, and materials, to deliver timely helpdesk support, software fixes, training, and efficient resolution of system issues, all while adhering to Air Force standards and security guidelines. The contract is set for one base year with two optional extensions, emphasizing performance metrics such as resolving 90% of software failures within five days. Interested parties can contact Cuong Chau at cuong.chau.1@us.af.mil or Rebecca Natal at REBECCA.NATAL.1@US.AF.MIL for further information.

    Point(s) of Contact
    Cuong Chau
    cuong.chau.1@us.af.mil
    Rebecca Natal
    REBECCA.NATAL.1@US.AF.MIL
    Files
    Title
    Posted
    PWS CLASS Helpdesk for RFI Posting.pdf
    The Performance Work Statement (PWS) outlines a non-personnel services contract for Technical and Software Support of the Cryptologic Logistics Automated Support System (CLASS) and its asset computation module (ACM). The contractor must provide all necessary resources for technical support, ensuring adherence to Air Force standards and compliance with security guidelines. The primary objective is to deliver timely helpdesk support, software fixes, training, and to resolve system issues efficiently. The scope includes generating software modifications, maintaining user documentation, and conducting installations as needed at Joint Base San Antonio-Lackland. The contractor will also be responsible for regular reporting, software testing, and compliance with quality assurance metrics. The contract is set for one base year with two optional extensions, emphasizing performance standards such as resolving 90% of software failures within five days. Additionally, contractor personnel must clearly identify themselves to avoid confusion with government officials. Overall, this effort reflects the government's commitment to ensuring efficient logistical support through advanced technical assistance for CLASS systems.
    Lifecycle
    Title
    Type
    CLASS RFI
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