Enterprise Endpoint Support Services (EESS) Request for Information (RFI)
ID: GC-2641-01072026Type: Sources Sought
Overview

Buyer

NATIONAL AERONAUTICS AND SPACE ADMINISTRATIONNATIONAL AERONAUTICS AND SPACE ADMINISTRATIONNASA MANAGEMENT OFFICE -- JPLPASADENA, CA, 91109, USA

NAICS

Computer Facilities Management Services (541513)

Set Aside

Total Small Business Set-Aside (FAR 19.5) (SBA)

Original Source

https://sam.gov/workspace/contract/opp/e066f952cba84e80969fd73bd5464ae9/view
Timeline
    Description

    The National Aeronautics and Space Administration (NASA) is seeking information from qualified vendors for the Enterprise Endpoint Support Services (EESS) through a Request for Information (RFI) issued by the Jet Propulsion Laboratory (JPL). The objective is to identify vendors capable of providing a comprehensive next-generation IT support solution that includes a 24x7 Service Desk, advanced AI-enabled tools, on-site deskside support, and resources for engineering, cybersecurity, and IT Service Management (ITSM) development. This initiative is critical for managing approximately 5,000 Windows, 2,000 Mac, and 250 Red Hat Enterprise Linux computers, along with 5,000 Apple iPhones, ensuring efficient IT operations at JPL. Interested vendors must submit their responses by February 12, 2026, with written questions due by January 21, 2026, and responses to those questions provided by February 4, 2026. For further inquiries, vendors can contact Gloria Cerda at Gloria.E.Cerda@jpl.nasa.gov or by phone at 747-261-8842.

    Point(s) of Contact
    Gloria Cerda
    (747) 261-8842
    Gloria.E.Cerda@jpl.nasa.gov
    Files
    Title
    Posted
    JPL EESS RFI GC-2641-01072026.docx
    The Jet Propulsion Laboratory (JPL) is issuing a Request for Information (RFI) to identify vendors capable of providing next-generation Enterprise IT support services. This comprehensive solution requires a 24x7 Service Desk, AI-enabled tools, on-site deskside support, and resources for engineering, cybersecurity, and ITSM development. The RFI is for planning purposes only and is not a commitment to procure services. JPL seeks information on vendor capabilities, proposed staffing, technology, and cost, specifically under NAICS code 541513, “Computer Facilities Management Services,” to inform a potential Small Business Set-Aside procurement. Key dates include written questions due by January 21, 2026, responses to questions by February 4, 2026, and RFI responses due by February 12, 2026. An RFP is anticipated in mid-2026, with a subcontract award in Calendar Year 2027. The scope of services includes managing approximately 5,000 Windows, 2,000 Mac, and 250 Red Hat Enterprise Linux computers, along with 5,000 Apple iPhones. Vendors must detail their approach to service delivery, technology, on-site logistics, governance, cybersecurity, endpoint engineering, mobility, ServiceNow development, and VDI management.
    Lifecycle
    Title
    Type
    Enterprise Endpoint Support Services (EESS) Request for Information (RFI)
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