R431--Jackson Employee Assistance Program (EAP)

The Department of Veterans Affairs (VA) is seeking an Employee Assistance Program (EAP) to provide confidential counseling and support services to employees and their families at the Jackson Regional Office. The program will address various issues including substance abuse, trauma, mental health, and relationship conflicts. The contract will be a Firm Fixed Price for a 12-month base period with four 12-month option periods. Services include short-term face-to-face counseling, crisis intervention, referrals, follow-up monitoring, and training for agency personnel. The contractor must provide a 24-hour hotline, maintain a 5% utilization rate, and ensure appointments are scheduled within five working days. Key personnel, including the Program Director and EAP Counselors, must hold master's degrees and relevant licenses/experience. The contractor is responsible for maintaining client confidentiality and securing all records.

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This government solicitation, 36C10D25Q0178, issued by the Department of Veterans Affairs, seeks proposals for Employee Assistance Program (EAP) Services for approximately 479 employees at the VBA Jackson Regional Office. The contract is a 100% set-aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSBs) and includes a base period of 12 months with four additional 12-month option periods. Key requirements include providing confidential EAP services, crisis intervention, assessment, short-term counseling (maximum three sessions), referrals, and follow-up. Contractors must maintain a 24-hour hotline, provide on-site counseling for tragedies, and offer training to agency personnel. Contractor qualifications mandate a Program Director with a Master's degree and extensive clinical experience, and EAP Counselors with a Master's degree, professional licensure, and significant clinical experience. All offers must include a cover page, response to technical and past performance factors, a signed SF 1449, pricing schedule, current SDVOSB certification, and confirmation of NAICS code 624190 registration in SAM.gov. Invoices are to be submitted monthly and electronically.

This document is an amendment to Solicitation 36C10D25Q0178 for an Employee Assistance Program (EAP) at the VBA Jackson Regional Office. The amendment, dated September 10, 2025, incorporates responses to Requests For Information (RFI) received from potential offerors. Key clarifications include confirming that RFI responses are not required unless questions exist regarding the solicitation or statement of work. Additionally, the amendment clarifies that the two-hour limit for group counseling sessions during on-site tragedy responses is per response, with no annual or contract period limit on available hours for such counseling. All other terms and conditions of the original solicitation remain unchanged. This amendment ensures offerors have the necessary information to submit accurate quotes by the due date.