Building Management Service - U.S. Consulate General Frankfurt

The U.S. Department of State, U.S. Consulate General Frankfurt, has issued a Request for Information (RFI), number 19GE5026N0113, to conduct market research and identify qualified sources for comprehensive building maintenance services. This potential requirement covers Government-owned and leased facilities, including the main Consulate compound and various residential properties, throughout the greater Frankfurt, Germany metropolitan area. The anticipated procurement structure is a hybrid Firm-Fixed-Price Indefinite-Delivery/Indefinite-Quantity (IDIQ) contract featuring a one-year base period and four one-year option periods. The selected contractor will provide all management, personnel, equipment, and supplies necessary to perform 24/7 daily monitoring, preventive maintenance, routine unscheduled work orders, IDIQ-level emergency repairs, and residential apartment make-readies. Key personnel and trade staff, including HVAC mechanics, electricians, plumbers, and carpenters, must hold appropriate German professional licenses, and management must be bilingual in English and German. Interested vendors are requested to submit a capability statement, staffing and security compliance details, past performance references, and preliminary level of effort pricing. Responses are limited to 50 pages and must be submitted electronically to David Machen (machendd@state.gov) by July 23, 2026, at 15:00 CEST. This RFI is solely for planning purposes and does not constitute a formal solicitation or contract commitment.

This Performance-Based Performance Work Statement (PWS) outlines the requirements for a building maintenance services contractor at the U.S. Consulate General Frankfurt. The contractor will provide all personnel, supplies, and equipment for the operation, maintenance, and repair of the Consulate General compound and government-owned residential properties, including leased residences and the Carl Schurz Siedlung Housing Campus. The contract is a hybrid Firm-Fixed-Price IDIQ with a 12-month base period and four one-year options. Required services include 24/7 systems monitoring, preventive maintenance, routine unscheduled work orders under 40 hours, emergency response, and approximately 150 apartment make-readies annually. Key personnel include a bilingual Project Manager on-site during normal working hours. Contractor staff must be licensed and certified under German law, pass U.S. Government background checks, and maintain a Quality Control Program. The U.S. Government will provide facilities, equipment, utilities, and materials. A Quality Assurance Surveillance Plan (QASP) details how the Contracting Officer’s Representative (COR) will monitor performance through direct observation, work order reviews, periodic inspections, and customer complaints. Performance is rated monthly from Unsatisfactory to Exceptional based on metrics such as a four-hour emergency response window, a 95% on-time completion rate for routine tasks, and a limit of five customer complaints monthly. Deficiencies may lead to payment withholding or contract termination.