Home Country Support Services

This Performance Work Statement outlines a Department of Homeland Security (DHS) contract to provide support services pursuant to the Ms. L v. ICE Settlement Agreement. The contractor will assist approximately 1,500 eligible Class members and Additional Household Members (AHMs) located both inside and outside the United States. Key responsibilities include initial outreach, help desk operations, assistance with Form I-131 (parole) and Form I-765 (employment authorization) applications, and travel coordination, including international flight bookings, pre-departure logistics, and special needs assistance. Additionally, the contractor must conduct needs assessments, provide referrals to designated U.S. agencies or service providers, and assist U.S.-based Class members with Parole-in-Place processing. Operational oversight involves rigorous monitoring, adherence to strict data privacy standards governing Personally Identifiable Information (PII) under the Privacy Act of 1974, and regular reporting (daily, monthly, quarterly, and annually) to USCIS and Task Force leadership. The contractor must utilize its own facilities and equipment, conduct internal staff screening, and maintain cloud infrastructure meeting FedRAMP moderate security baselines. Specific performance surveillance standards, travel cost reimbursement protocols utilizing UN Daily Subsistence Allowance rates, and a mandatory one-hour breach notification requirement further define the operational constraints. Ultimately, this effort ensures compliant, secure, and coordinated legal and logistical support to facilitate family reunification.

This Sources Sought notice from United States Citizenship and Immigration Services (USCIS) seeks interested contractors to provide Home Country Support Services resulting from the Miss L. settlement and Executive Order 14011 regarding family reunification. Under NAICS code 561990 (All Other Support Services) and PSC R499, USCIS requires administrative and logistical support to assist with reunifying separated families in the United States. Key capabilities sought include initiating contact with class members and families; assisting with parole documentation (Forms I-131 and I-765) and passport acquisition; collecting fingerprints; scheduling embassy appointments; conducting pre-reunification and travel planning; arranging international and domestic travel, translators, escorts, and special assistance in transit; managing sensitive personally identifiable information (PII); operating help desks; and monitoring and progress reporting. Vendors are also queried regarding staff or facilities in El Salvador, Guatemala, Honduras, or Mexico. Interested vendors must submit responses detailing their experience, capability statement, company size, socio-economic category, and active SAM registration/CAGE code. Responses are due by email to Jeffrey Bulthuis and Rajan Dahal by November 11, 2026.