FY26 ICONICS SupportWorX Premier Plan Renewal

NASA/NSSC intends to award a sole source contract to MITSUBISHI ELECTRIC ICONICS DIGITAL SOLUTIONS, INC. for the FY26 ICONICS SupportWorX Premier Plan Renewal. This decision is based on FAR 12.102(a), as MITSUBISHI ELECTRIC ICONICS DIGITAL SOLUTIONS, INC. has been identified as the sole provider. The procurement will be handled by NASA/NSSC, with performance at NASA/Johnson Space Center (JSC), under NAICS Code 541990. Interested organizations may submit capabilities by May 28, 2026, to challenge the sole source determination. The government reserves the right to decide on a competitive basis. Oral communications are not accepted, and NASA FAR Supplement Clause 1852.215-84, Ombudsman, applies.

This government file outlines the requirement for the acquisition of the FY26 ICONICS SupportWorX Premier Plan Renewal for NASA Johnson Space Center (JSC). The plan covers all active ICONICS products for an End-User, providing global telephone technical support during business hours, free product upgrades for major new feature releases, synchronized renewals for administrative efficiency, and free support for new licenses purchased after the first anniversary. Additional benefits include invitations to ICONICS Beta Programs, a 30% discount on official training classes, access to the Customer Connection Portal for various resources, and one replacement key per year. All licenses owned by the end-user must be on the Premier Plan. Prepaid multi-year plans up to 10 years are available with a 17.5% annual discount, requiring full payment at the time of purchase. New licenses purchased during a multi-year plan must be added with an additional payment. The place of performance is e-delivery to NASA JSC, with a period of performance of one year ARO.