Cellphone Services Solicitation_19Z11526Q0007.pdf
PDF871 KBJan 2, 2026
The U.S. Embassy in Harare, Zimbabwe, issued Solicitation #19Z11526Q0007 for mobile telephone and data services. This Request for Quotation (RFQ) seeks a contractor to provide services for approximately 600 cellular and data lines over a one-year base period with four-year options for renewal. The scope includes activation fees, monthly SIM card rentals, various cellular call types (on-net, local, international), SMS messaging, and mobile data bundles (1.2GB, 2.5GB, 5GB, 10GB). Key requirements cover 90% local network coverage, 24-hour international connectivity, international roaming with specific country coverage, 4G/3G internet access with data capping/throttling, SMS messaging, voicemail, and customer service. The contractor must provide up to 600 pre-approved SIM cards, offer eSIM capability, and submit detailed monthly invoices. The solicitation outlines invoicing procedures, key personnel requirements, necessary permits, government-furnished property, provisions for adding new lines, technological refreshment options, special short-term promotions, delivery orders, training, equipment return/defective policy, customer service centers, and network survivability/recovery plans. The Quality Assurance and Surveillance Plan (QASP) sets a performance threshold of no more than one complaint per month. Various FAR and DOSAR clauses are incorporated, addressing areas like subcontractor sales, executive compensation, ByteDance covered applications, child labor, combating trafficking in persons, foreign purchases, text messaging while driving, foreign procurement tax, electronic funds transfer, privacy safeguards, and unmanned aircraft systems from covered foreign entities.