Enterprise Cloud Support Services

NAVSUP FLC Norfolk intends to award a multiple-award, firm-fixed-price, indefinite-delivery/indefinite-quantity (FFP IDIQ) contract for operations, sustainment, management, and defense of the Naval Network Warfare Command's enterprise cloud and network ecosystem, with a focus on 24x7 service operations. This requirement, identified by NAICS code 518210 and FSC DG01, will be a 100% small business set-aside. The anticipated contract includes a five-year ordering period and a six-month option to extend services, with a projected start date of January 1, 2027, through June 30, 2032. The solicitation is expected to be available around June 30, 2026, on sam.gov. Interested offerors must be registered in the System for Award Management (SAM) database to be eligible for award.

This document is Department of Labor Wage Determination No. 2015-4341 (Revision 36, revised August 22, 2026), issued under the Service Contract Act. It establishes the minimum wage rates and fringe benefits required for federal service contracts in designated areas of Virginia—including the counties of Gloucester, Isle of Wight, James City, Mathews, and York, alongside several independent cities—and the North Carolina counties of Currituck and Gates. The determination lists hourly wage rates across numerous labor categories, including administrative support, automotive service, food preparation, health, information technology, mechanics, protective services, and technical occupations. In addition to base hourly wages, contractors must provide mandated fringe benefits. This includes health and welfare benefits valued at $5.92 per hour (or $5.42 per hour for contracts subject to Executive Order 13706 establishing paid sick leave), a minimum of eleven paid holidays, and paid vacation based on length of service. The document outlines additional compensation rules, such as hazardous pay differentials (4% to 8% premiums), uniform allowances, and night or Sunday differentials for air traffic controllers and weather observers. It also details the Standard Form 1444 (SF-1444) conformance process, which contractors must follow to establish reasonable wage rates for necessary job classifications not explicitly listed in this determination. This wage determination is a critical compliance component for federal solicitations and awards in the specified geographic region.

This federal solicitation (N0018926RL011) is issued by the NAVSUP Fleet Logistics Center Norfolk for Enterprise Cloud and Network Operations and Management Support Services. Structured as a Multiple Award Indefinite Delivery/Indefinite Quantity (IDIQ) contract, the program has a total ceiling of $99,000,000.00 and a guaranteed minimum of $10,000.00 per contract. The acquisition is set aside for Women-Owned Small Businesses (WOSB) under NAICS code 518210, which carries a $40,000,000.00 size standard. The scope of work involves providing enterprise-level cloud administration, systems engineering, security management, and network operations support primarily for the Naval Network Warfare Command in Norfolk, Virginia. The contract's 66-month performance and ordering period runs from January 1, 2027, through June 30, 2032, and includes a base ordering period and options to extend services under FAR 52.217-8. The solicitation outlines task order procedures, including provisions for unilateral and oral orders up to $100,000.00. Key labor categories expected under the contract include Project Managers, Cloud Service Support Engineers, Network Engineers, and Information Assurance Analysts. Billing and payment administration will be managed electronically through the Wide Area WorkFlow (WAWF) system, and the principal contracting officer overseeing the vehicle is Amy Barnes.

This Performance Work Statement (PWS) outlines the requirements for Enterprise Cloud and Network Operations, and Management Services to support the Navy’s transition to a cloud-centric, zero-trust architecture. The contractor will provide 24x7 operations, management, sustainment, and defense services for the Navy's unclassified (IL5) and classified (IL6) cloud environments. While primarily hosted on Microsoft Azure, the scope extends to other cloud service providers, including AWS, Google, and Oracle, to support multi-cloud operations. Key performance requirements include managing cloud and tenant operations, administering Microsoft 365 and endpoint management tools like Microsoft Intune, overseeing SD-WAN and network infrastructure, executing IT Service Management (ITSM) processes, and managing records, eDiscovery, and compliance. Additionally, the contractor is responsible for program, security, financial, and technical documentation management. To execute these services, the PWS defines sixteen distinct labor categories, ranging from Project Managers and Technical Writers to cloud administrators, network engineers, and information assurance analysts. All personnel must meet DoD 8140 Cyberspace Workforce Management qualification standards and hold the appropriate security clearances (Secret or Top Secret depending on the position). The five-year Indefinite Delivery, Indefinite Quantity (IDIQ) contract is scheduled to run from January 1, 2027, through December 31, 2031, with an optional six-month extension. Work will primarily be performed at the Naval Network Warfare Command in Suffolk, Virginia, with provisions for authorized remote or telework.

This document is a Past Performance Report Form issued by the NAVSUP Fleet Logistics Center Norfolk (FLCN) Contracting Department. Its purpose is to evaluate a prospective contractor’s historical performance on previous contracts to assess their likelihood of successfully completing future government work. The form is divided into sections designed to gather detailed feedback from previous clients or agencies. It begins by collecting identifying contract information, including the contractor's name, contract number, amount, type, and period of performance, as well as the contact details of the responding evaluator. The evaluation questionnaire is structured into four main categories: 1. **Quality and Contract Requirements:** Assesses customer satisfaction, the occurrence of rework or deficiency reports, and the contractor's use of innovative work applications. 2. **Quality and Timeliness:** Evaluates the contractor's adherence to agreed-upon schedules and the promptness of their submissions, reports, and invoicing. 3. **Contractor Responsiveness and Cost Control:** Measures the contractor's ability to resolve issues, the effectiveness of corrective actions, and their financial discipline regarding contract cost variances. 4. **Additional Observations:** Invites feedback on the contractor's overall strengths and weaknesses, willingness to rehire, and references for other relevant projects. Completed questionnaires must be returned directly to the designated NAVSUP FLCN contracting points of contact and must not be shared with the contractor being evaluated.

This Quality Assurance Surveillance Plan (QASP) outlines the systematic methods the Naval Network Warfare Command (NETWARCOM) will use to monitor and evaluate contractor performance for the Enterprise Cloud – Network Operations – Service Management contract. Established under FAR 52-212-4(a), the QASP ensures the government receives and pays only for services meeting defined performance metrics. While the contractor remains responsible for quality control, the government team—consisting of the Contracting Officer, Procuring Contract Officer, Contracting Officer’s Representative (COR), and Technical Lead—will perform surveillance. Monitoring methods include progress reports, customer feedback, and random inspections. The core of the document is the QASP Matrix, which details performance requirements, surveillance methods, frequency, and Acceptable Quality Levels (AQL) across three major areas: * **Management:** Covers timely progress, trip, and financial reporting, alongside CTIP and Quality Assurance Plan compliance. * **Cloud Tenant Service Desk Operations:** Focuses on Time to Resolution (TTR), First Contact Resolution (FCR), and Customer Satisfaction (CSAT) scores. * **Service Operations & Integration:** Evaluates ticket handoffs, joint Root Cause Analysis (RCA) participation, knowledge base contributions, incident response, change management, and Configuration Management Database (CMDB) accuracy. Performance meeting these standards is deemed satisfactory. Substandard performance triggers a tiered corrective action process, ranging from mandatory remediation plans to negative Contractor Performance Assessment Reporting System (CPARS) entries. Consequences for sustained failure include contract termination, non-exercise of option years, and decreased future award opportunities.

This Contract Administration Plan (CAP) outlines the roles and responsibilities for administering government fixed-price, indefinite-delivery contracts. It establishes clear boundaries and duties for key administrative positions to ensure contract compliance, proper performance monitoring, and financial oversight. The Procuring Contract Office (PCO) manages pre-award duties, contract terms, and modifications. The Contract Administration Office (CAO) handles standard administration under FAR 42.302, while the paying office processes approved invoices. The Ordering Officer is responsible for task order solicitations, evaluations, funding, and performance authorization. The Contracting Officer's Representative (COR) serves as the primary technical interface and monitors performance. Crucially, the COR is prohibited from making contractual changes or supervising contractor personnel. COR duties include technical guidance, contract surveillance (including CPARS reporting), invoice review, final acceptance, and administrative record-keeping. The COR also ensures the timely delivery of government-furnished property and adherence to security and ethical standards. When appointed, the Technical Assistant (TA) supports the COR by identifying deficiencies, reviewing deliverables and invoices, and evaluating proposals. However, the TA lacks authority to issue technical directions or clarifications. This structured division of duties ensures objective surveillance, prevents unauthorized contract modifications, and facilitates successful contract close-out.

This document is a template for a Contractor Discrepancy Report, a standard administrative form used in government contracting to document, track, and resolve performance issues. The form establishes a formal communication channel between the Government's Contracting Officer's Representative (COR) and the contractor. The process begins with the COR detailing the specific discrepancy and referencing the relevant contract terms. The contractor must then formally respond by explaining the root cause of the issue and outlining the corrective actions taken to resolve it. Finally, the document provides sections for official government feedback, requiring final sign-offs and dates from the COR and the Contracting Officer to close out the discrepancy. This structured form ensures performance accountability, thorough documentation, and mutual agreement on corrective measures.

This document is a standardized Past Performance Information Form used by offerors submitting proposals for government solicitations. The form's primary purpose is to collect detailed and verifiable performance history to evaluate an offeror's capability and experience. It requires the offeror to provide administrative details, including the contractor's name, contract or order numbers, client contact information (verified names, titles, phone numbers, and emails), and the period of performance. Offerors must also disclose key resource metrics, such as annual contract values, actual order values for ordering vehicles, and the average number of full-time equivalent (FTE) personnel assigned to the project each year. Crucially, the form demands a comprehensive description of the work performed to demonstrate its relevance to the current solicitation's scope. Additionally, offerors must list any subcontractors utilized, outlining their specific roles, scope of work, and the annual financial value of those subcontracts. This form serves as a critical evaluation tool for government agencies to assess a bidder's past performance reliability, resource management, and technical capability.

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