ContractCombined Synopsis/Solicitation

7 Separate Sites Phone Services

DEPT OF DEFENSE N0018926RL014
Response Deadline
Jun 22, 2026
33 days left
Days Remaining
33
Until deadline
Set-Aside
No Set aside used
Notice Type
Combined Synopsis/Solicitation

Contract Opportunity Analysis

NAVSUP Fleet Logistics Center Norfolk, supporting NCTAMS LANT, is seeking up to seven firm-fixed-price IDIQ contracts for integrated commercial voice services to replace legacy TDM telephone services at seven Navy installations. The work covers voice services and related support for sites including NAS Key West, NAVSTA Great Lakes, NAVSTA Norfolk, JEB Little Creek, NSA Mechanicsburg, NSA Philadelphia, and Philadelphia Navy Yard. The requirement calls for an IP-based, preferably VoIP, solution with local and long-distance dialing, voicemail, caller ID, E911/NG911 integration, DID/DOD at all sites, 99.9% monthly availability, and DoD Moderate Impact FedRAMP ATO if a cloud solution is proposed; performance is planned for February 2027 through July 2032. Proposals are due June 22, 2026 at 8:00 AM EDT, and questions and submissions are to be emailed to James Keegan and Samantha Ballance.

Classification Codes

NAICS Code
517111
Wired Telecommunications Carriers
PSC Code
DG11
IT and Telecom - Network: Satellite Communications and Telecom Access Services

Solicitation Documents

23 Files
CAP.pdf
PDF121 KBMay 19, 2026
AI Summary
This government file outlines the Contract Administration Plan (CAP) for Fixed Price, Indefinite Delivery, Indefinite Quantity (IDIQ) contracts. It delineates the responsibilities of various key roles: the Procuring Contract Office (PCO), Contract Administration Office (CAO), Paying Office, Ordering Officer, and Contracting Officer's Representative (COR). The PCO handles pre-award duties, contract terms, and Freedom of Information inquiries. The CAO is responsible for matters specified in FAR 42.302. The Paying Office processes invoices. The Ordering Officer focuses on task order proposals, fund obligation, and performance authorization. The COR serves as the primary technical interface, monitors contractor performance, reviews invoices, and assists with contract modifications, government-furnished property, security, and contract close-out. The document explicitly states the COR's limitations, emphasizing that only the PCO/CAO can modify contract terms. It also details the minimum contract value of $1,000.00 and maximum prices for the overall contract ($43,050,000) and specific sites across different ordering periods, along with guidance on funding for IDIQ contracts, particularly regarding the guaranteed minimum.
Solicitation Amendment N0018926RL0140005.pdf
PDF576 KBMay 19, 2026
AI Summary
Amendment 0005 to Solicitation N0018926RL014 revises key aspects of the original solicitation. The response due date is extended from June 8, 2026, to June 22, 2026, at 8:00 AM EDT. Additionally, the amendment incorporates FAR clause 52.232-37, "Multiple Payment Arrangements," and updates the Performance Work Statement (PWS V5). This updated PWS now includes Direct Inward and Outward Dialing capabilities for all seven sites and reintroduces Key West-specific features that were previously omitted in PWS V4 but present in the initial solicitation. All other terms and conditions of the original document remain unchanged.
PWS V5.pdf
PDF190 KBMay 19, 2026
AI Summary
NCTAMS LANT requires a comprehensive commercial telephone contract to replace existing Time-Division Multiplexing (TDM) services with a Voice over Internet Protocol (VoIP) system across seven naval installations. This project will support approximately 19,773 endpoints at locations including NAS Key West, NAVSTA Great Lakes, NAVSTA Norfolk, JEB Little Creek, NSA Mechanicsburg, NSA Philadelphia, and PNYA Philadelphia. Key features include local and long-distance dialing, voicemail, caller ID, E9111, and specific crash net support at NAS Key West. If a cloud solution is proposed, the vendor must have a DoD Moderate Impact FedRAMP Authorization To Operate (ATO). The system must be compatible with existing ISP infrastructure, support various end-user instruments, and integrate with NG911 services, including text-to-911 and multimedia messaging, in compliance with Kari’s Law and Ray Baum’s Act. Service availability must be 99.9% per month. The contract includes specific billing and reporting requirements, a performance period from February 2027 to July 2032, and stringent security and background investigation requirements for contractor personnel, including adherence to HSPD-12 and specific IT access levels.
NCTAMS LANT N0018926RL014 QA PART2.pdf
PDF310 KBMay 19, 2026
AI Summary
This document, "NCTAMS LANT N0018926RL014 Questions and Answers Part 2," addresses critical inquiries regarding a federal government Request for Proposal (RFP) for telecommunications services across multiple Navy installations. Key clarifications include the Past Performance Information Form being a minimum requirement for Factor II, not supplementary. The maximum price for Little Creek was updated to $8,800,000.00. Direct Inward and Outward Dialing (DID/DOD) are mandatory at all sites. The government will not provide detailed building-level information or end-user instrument lists due to the scale (approximately 20,000 endpoints), requiring offerors to base proposals on the Performance Work Statement (PWS) and conduct site surveys post-award. Enforceable small business commitments will be weighed more heavily in the holistic evaluation of Factor III. Task orders will be site-specific, awarded to chosen contractors based on price, and all work is competed at the task order level. The proposal due date was extended to June 8, 2026. This is a new, firm-fixed-price requirement, with incumbents identified for legacy infrastructure. Offerors must submit a single technical approach covering all bid locations and are responsible for including all costs for a complete, functioning solution.
Solicitation Amendment N0018926RL0140004.pdf
PDF600 KBMay 19, 2026
AI Summary
This amendment to solicitation N0018926RL0140004 extends the offer receipt date and updates the Performance Work Statement (PWS) to answer questions. The PWS outlines the requirement for a comprehensive commercial telephone contract for the Naval Computer and Telecommunications Area Master Station Atlantic (NCTAMS LANT) across seven locations, supporting approximately 19,773 endpoints. The core requirement is an Internet Protocol (IP) based solution, preferably Voice over IP (VoIP), though alternative and hybrid solutions will be considered if justified. Cloud-based solutions must meet Department of War (DoW) Moderate Impact FedRAMP Authorization To Operate (ATO) and DoD Cloud Computing Security Requirements Guide (CC SRG). The system must be compatible with existing infrastructure, support DoW-specific features like Automatic Call Distribution (ACD), and ensure interoperability with emergency systems such as Enhanced 911 (E-911) and crash nets, including NG911 integration. A minimum service availability of 99.9% is required. Billing will be monthly in arrears via Wide Area Workflow (WAWF), with detailed invoices. The period of performance spans from February 2027 to July 2032. Contractor employees requiring facility or IT system access must undergo background investigations (NACLC or SSBI depending on IT level) and obtain DBIDs, complying with HSPD-12 and SECNAV M-5510.30.
PWS V4.pdf
PDF178 KBMay 19, 2026
AI Summary
The Performance Work Statement (PWS) outlines requirements for a comprehensive commercial telephone contract for the Naval Computer and Telecommunications Area Master Station Atlantic (NCTAMS LANT). This contract involves replacing existing Time-Division Multiplexing (TDM) services with Voice over Internet Protocol (VoIP) for approximately 19,773 endpoints across seven Naval installations. Key requirements include support for local/long-distance dialing, voicemail, Caller ID, E911, and various call management features. Cloud-based solutions must have a DoW Moderate Impact FedRAMP Authorization To Operate (ATO). The system must be compatible with existing ISP infrastructure and support DoW-specific features like Automatic Call Distribution (ACD) and Next Generation 911 (NG911) integration, with a minimum service availability of 99.9%. Billing will be monthly, in arrears, via Wide Area Workflow (WAWF), with detailed electronic invoices. The contract spans five ordering periods from February 2027 to January 2032, plus an additional FAR clause ordering period until July 2032. Contractor employees require security clearances (NACLC or SSBI depending on IT access level) and DBIDs for facility access, with specific reporting requirements for service contracts via SAM.gov.
NCTAMS LANT N0018926RL014 QA PART 1.pdf
PDF125 KBMay 19, 2026
AI Summary
This document addresses questions regarding NCTAMS LANT's Request for Proposal (RFP) for the replacement of existing Time-Division Multiplexing (TDM) commercial telephony services with a comprehensive Voice over IP (VoIP) solution. Key clarifications include the definition of
Solicitation Amendment N0018926RL0140003 SF 30.pdf
PDF598 KBMay 19, 2026
AI Summary
This document is Amendment 0003-1 to Solicitation N0018926RL014, issued by NAVSUP FLT LOG CTR NORFOLK. It amends the original solicitation by correcting the Capital Asset Pricing (CAP) for Little Creek, revising the Pricing Spreadsheet, adding a fillable Past Performance Form, extending the proposal due date to June 8th, 2026, and including Questions and Answers Part 2. The solicitation seeks proposals for up to seven single Indefinite-Delivery, Indefinite-Quantity (IDIQ) Contracts with Firm Fixed-Price (FFP) provisions for various service locations. Proposals must be submitted electronically in five distinct volumes: Technical Approach, Past Performance, Small Business Participation Plan, Price Proposal, and a Small Business Subcontracting Plan (if applicable). The amendment details specific requirements for content, page limitations, and evaluation criteria for each volume, emphasizing the importance of a comprehensive price proposal using the provided spreadsheet and adherence to small business participation goals.
CAP r1.pdf
PDF121 KBMay 19, 2026
AI Summary
The CAP IDIQ document outlines the Contract Administration Plan for fixed-price, indefinite delivery contracts, delineating responsibilities among key personnel to ensure efficient contract execution. The Procuring Contract Office (PCO) handles pre-award duties, contract terms, and Freedom of Information inquiries. The Contract Administration Office (CAO) manages matters specified in FAR 42.302. The Paying Office is responsible for invoice payments. The Ordering Officer is tasked with evaluating proposals, obligating funds for task orders, authorizing performance, and monitoring costs. The Contracting Officer's Representative (COR) serves as the technical interface, monitors contractor performance, reviews and approves invoices, assists with contract modifications, manages administrative duties, oversees government-furnished property, ensures security compliance, and prepares performance reports. The document also specifies minimum and maximum contract prices for various sites, including Norfolk, Key West, PNYA, Philadelphia, Great Lakes, Mechanicsburg, and Little Creek, detailing maximum amounts for base and ordering periods, as well as an option period. It also clarifies funding for IDIQ contracts, particularly regarding the use of minimum funding for task orders in subsequent fiscal years.
VOIP Phones Pricing Spreadsheet v2.xlsx
Excel39 KBMay 19, 2026
AI Summary
This document outlines the ordering periods and estimated monthly and annual costs for Integrated Voice Services via Central Office-based, dial tone facilities across several Naval and NSA locations, including Naval Station Norfolk, NSA Mechanicsburg, NSA Philadelphia, Philadelphia Naval Yard Annex, NAVSTA Great Lakes, NAS Key West, and JEB Little Creek. The base ordering period for these services is from February 1, 2027, to January 31, 2032, with an option period under FAR Clause 52.217-8 extending from February 1, 2032, to July 31, 2032. Services include Analog Seats, NG911, Implementation & Transition Services, Analog Telephone Adapters (ATA), and ATA Licenses. Each location details specific quantities for these services across the base and option periods, with all unit prices and total costs currently listed as $0.00, indicating an estimation phase where pricing has not yet been finalized.
Past Performance Report Form Phones r1.pdf
PDF689 KBMay 19, 2026
AI Summary
The document is a Past Performance Report Form (Solicitation N0018926RL014) from the U.S. Naval Supply System (NAVSUP) Fleet Logistics Center Norfolk (FLCN). Its purpose is to evaluate a contractor's past performance to assess the likelihood of successfully completing work required by a government contract. The form requests detailed information about the company, contract, and period of performance. It includes sections for evaluating quality (recruiting, retention, meeting contract requirements, customer satisfaction, rework, innovative work), timeliness (meeting schedules, submission of information), and responsiveness (addressing concerns, problem resolution, cost control). Additionally, the form asks for overall strengths and weaknesses, satisfaction with past awards, willingness to rehire the contractor, and awareness of similar past efforts. This comprehensive evaluation tool ensures that the government can make informed decisions when awarding contracts based on a contractor's demonstrated capabilities and history.
Past Performance Report Form(1).docx
Word30 KBMay 19, 2026
AI Summary
Solicitation N0018926RL014 is a Past Performance Report Form used by the U.S. Naval Supply System (NAVSUP) Fleet Logistics Center Norfolk (FLCN) to evaluate contractor past performance for contract awards. The form, to be completed by a previous client and returned to FLCN, assesses a contractor's ability to successfully accomplish work based on quality, timeliness, and responsiveness. Key areas include recruiting and retention of personnel, meeting contract requirements, customer satisfaction, rework instances, innovative work applications, adherence to schedules, promptness of submissions, problem resolution, cost control, and overall strengths and weaknesses. The document also solicits information on other similar contracted efforts and additional references. This evaluation is critical for determining a contractor's probability of success for future government contracts.
QASP.pdf
PDF121 KBMay 19, 2026
AI Summary
The Quality Assurance Surveillance Plan (QASP) outlines the government's systematic method for monitoring Integrated, Switched Voice and Data Telecommunication Services at NCTAMS LANT. Its primary purpose is to ensure timely, accurate, and complete contractor performance according to the Performance Work Statement (PWS). Key performance areas include schedule adherence, deliverable quality (accuracy, timeliness, usability), and overall past performance as per FAR 42.15. Surveillance methods involve random sampling, periodic inspections, and customer complaints. Performance will be measured against specific acceptable quality levels detailed in a QASP Matrix for deliverables, service usability, infrastructure maintenance, invoicing, and compliance with FAR Clause 52.222-50 (Combatting Trafficking In Persons). Failure to meet acceptable performance levels may result in Contract Discrepancy Reports, contract termination, or loss of future government contracts, while quality performance is incentivized by avoiding rework and maximizing profit.
Solicitation - N0018926RL014.pdf
PDF1894 KBMay 19, 2026
AI Summary
This government Request for Proposal (RFP) N0018926RL014, issued by NAVSUP FLT LOG CTR NORFOLK, seeks integrated, switched voice and data telecommunications services for seven U.S. Navy installations over a five-year ordering period, with an additional six-month option. The solicitation is set aside for Women-Owned Small Businesses (WOSB) and details specific performance requirements for each site, including NAS Key West, NAVSTA Great Lakes, NAVSTA Norfolk, JEB Little Creek, NSA Mechanicsburg, NSA Philadelphia, and PNYA. Key clauses incorporate various Federal Acquisition Regulation (FAR) and Defense Federal Acquisition Regulation Supplement (DFARS) provisions, covering aspects such as small business rerepresentation, electronic invoicing via Wide Area WorkFlow (WAWF), payment terms, and contract extension options. The estimated overall contract period runs from February 2027 to July 2032, with an ultimate completion date of July 2033 for any orders.
Past Performance Report Form Rev.pdf
PDF706 KBMay 19, 2026
AI Summary
This document is a Past Performance Report Form (Solicitation N0018926RL014) used by the U.S. Naval Supply System (NAVSUP) Fleet Logistics Center Norfolk (FLCN) to evaluate contractor performance on previous contracts. The form collects detailed information on a contractor's past performance to assess their probability of successfully accomplishing future government work. It requires information about the contractor's company, contract details, and points of contact. The evaluation criteria are categorized into Quality (recruiting, retention, meeting contract requirements, customer satisfaction, rework, and innovative work), Timeliness (performance schedules, submission of information, reports, and invoicing), and Responsiveness (addressing concerns, problem resolution, and cost control). Additionally, the form asks for overall strengths and weaknesses, satisfaction with past awards, and awareness of similar contracted efforts.
Past Performance Report Form.pdf
PDF646 KBApr 28, 2026
AI Summary
The document, Solicitation N0018925Q0160, is a Past Performance Report Form used by the U.S. Naval Supply System (NAVSUP) Fleet Logistics Center Norfolk (FLCN) Contracting Department to evaluate a contractor's past performance. This evaluation is crucial for determining the probability of successful accomplishment of work required by the Government for future contract awards. The form requests detailed information about the contractor's previous contracts, including contract number, amount, type, and period of performance. It then systematically assesses various aspects of performance, categorized into Quality, Timeliness, and Responsiveness. Quality evaluates recruiting, retention, and meeting contract requirements, including customer satisfaction and instances of rework. Timeliness assesses adherence to performance schedules and the promptness of submissions. Responsiveness focuses on addressing customer concerns, problem resolution, and cost control. The form also includes sections for identifying overall strengths and weaknesses, contractor satisfaction, and awareness of similar past efforts. This comprehensive questionnaire ensures a thorough assessment of a contractor's capabilities and past conduct.
Solicitation Amendment N0018926RL0140001 SF 30.pdf
PDF574 KBMay 19, 2026
AI Summary
This government document, Amendment of Solicitation/Modification of Contract (Standard Form 30), serves to amend solicitation number N0018926RL014. The amendment, number 0001, is effective as of April 30, 2026. Key changes include the incorporation of FAR Clause 52.222-90, "Addressing DEI Discrimination by Federal Contractors," and an update to FAR Clause 52.244-6, "Subcontracts for Commercial Products and Commercial Services," which has its effective date changed from February 2026 to April 2026. The document specifies methods for offerors to acknowledge receipt of the amendment, such as completing items 8 and 15 and returning copies, or by separate letter. Failure to acknowledge receipt by the specified time may result in the rejection of offers. The contracting officer for this amendment is James Keegan. This modification ensures compliance with new regulations regarding diversity, equity, and inclusion, and updates subcontracting requirements.
CDR.pdf
PDF82 KBMay 19, 2026
AI Summary
The Contractor Discrepancy Report is a formal document used in government contracting to address and resolve issues between a contractor and the government facility. It details discrepancies, requiring the contractor to provide a response outlining the cause and corrective actions. The report includes sections for signatures from the Contracting Officer's Representative (COR), contractor's representative, and the Contracting Officer, ensuring a clear communication and resolution process. This form is essential for maintaining accountability, documenting issues, and ensuring compliance within federal government RFPs, federal grants, and state/local RFPs.
Past Performance Info Form.pdf
PDF175 KBMay 19, 2026
AI Summary
The Past Performance Information Form is a critical document used in government solicitations, including federal RFPs, grants, and state/local RFPs. Its purpose is to gather detailed information about an offeror's previous contract performance to assess their relevance and capability for a new solicitation. The form requires specific data points such as the contract number, customer details, points of contact, total dollar value broken into annual increments, period of performance (requiring at least one year completed), average number of personnel, and a detailed description of the work performed. It also requests information on any subcontractors utilized, including their scope of work and annual dollar value. This comprehensive information allows evaluators to gauge the offeror's experience, scope, and magnitude of past projects, ensuring they meet the requirements of the current solicitation.
PWS_REV4.pdf
PDF236 KBMay 7, 2026
AI Summary
NCTAMS LANT requires a comprehensive commercial telephone contract to replace existing Time-Division Multiplexing (TDM) services with an IP-based solution, preferably Voice over IP (VoIP). The contract will support approximately 19,773 endpoints across seven Naval installations, including NAS Key West, NAVSTA Great Lakes, NAVSTA Norfolk, JEB Little Creek, NSA Mechanicsburg, NSA Philadelphia, and PNYA Philadelphia. Alternative or hybrid solutions will be considered if justified. Cloud-based solutions must comply with DoW Moderate Impact FedRAMP Authorization To Operate (ATO) and DoD Cloud Computing Security Requirements Guide (CC SRG). Key features include local and long-distance dialing, voicemail, caller ID, E911, and specific crash net support for NAS Key West. The system must be compatible with existing ISP infrastructure, support various endpoint types, and interoperate with auxiliary voice systems like NG911, complying with Kari's Law and Ray Baum's Act. The vendor must provide 99.9% service availability and detailed monthly invoices via Wide Area Workflow (WAWF). The contract period is from February 2027 to July 2032, with services performed at specified Naval locations. Contractor employees require security clearances, including a 5512 DBIDs and a favorably adjudicated background investigation (NACLC or SSBI) depending on IT access level.
Solicitation Amendment N0018926RL0140002 SF 30.pdf
PDF624 KBMay 19, 2026
AI Summary
This document is an amendment to a solicitation for a comprehensive commercial telephone contract for the Naval Computer and Telecommunications Area Master Station Atlantic (NCTAMS LANT) Area of Operations. The amendment extends the due date for questions to May 5, 2026, and the proposal submission due date to May 25, 2026. The solicitation seeks an IP-based voice services solution, preferably Voice over IP (VoIP), to replace existing Time-Division Multiplexing (TDM) services across seven Naval installations, supporting approximately 19,773 endpoints. Key requirements include support for NG911, various end-user instruments, and a minimum service availability of 99.9%. If a cloud-based solution is proposed, it must have a DoD Moderate Impact FedRAMP Authorization To Operate (ATO). The contract will be an Indefinite-Delivery, Indefinite-Quantity (IDIQ) with Firm Fixed-Price (FFP) provisions, potentially awarding up to seven single contracts. Proposals will be evaluated on Technical Approach, Past Performance, Small Business Participation Plan, and Price. Contractor personnel will require security clearances and compliance with HSPD-12 for facility and IT system access. The period of performance spans five ordering periods from February 2027 to January 2032, with an optional six-month extension.
PWS REV3.pdf
PDF231 KBMay 19, 2026
AI Summary
This Performance Work Statement (PWS) outlines the requirements for a comprehensive commercial telephone contract for the Naval Computer and Telecommunications Area Master Station Atlantic (NCTAMS LANT) and its supported commands. The contract seeks to replace existing Time-Division Multiplexing (TDM) services with a Voice over Internet Protocol (VoIP) system, supporting approximately 19,773 endpoints across seven locations, including NAS Key West and NAVSTA Norfolk. Key requirements include a minimum 99.9% service availability, support for various existing endpoint types, and compliance with DoW-specific features like Automatic Call Distribution and NG911 integration, adhering to Kari’s Law and Ray Baum’s Act. If a cloud-based solution is proposed, the vendor must possess a DoW Moderate Impact FedRAMP Authorization To Operate (ATO). The PWS also details stringent billing and invoicing requirements, specifying electronic submission via Wide Area Workflow (WAWF) with detailed monthly reports. The period of performance spans five ordering periods from February 2027 to January 2032, with an additional option period until July 2032. Contractor employees will require specific security clearances, including DBIDs and background investigations (NACLC or SSBI depending on IT access level), adhering to HSPD-12 and SECNAV M-5510.30 for access to federal facilities and IT systems.
VOIP Phones Pricing Spreadsheet.xlsx
Excel49 KBMay 19, 2026
AI Summary
This government file outlines the integrated voice services via central office-based, dial tone facilities for several Naval and military installations, including Naval Station Norfolk, NSA Mechanicsburg, NSA Philadelphia, Philadelphia Naval Yard Annex, NAVSTA Great Lakes, NAS Key West, and JEB Little Creek. The ordering period for these services is from February 1, 2027, to January 31, 2032, with an option period under FAR Clause 52.217-8 extending from February 1, 2032, to July 31, 2032. The services include Analog Seats, NG911, Implementation & Transition Services, Analog Telephone Adapters (ATA), and ATA Licenses. Each location has estimated monthly and annual quantities for these services, with corresponding costs listed as $0.00, indicating that pricing will be determined at a later stage or on a per-order basis. The document provides a framework for the provision of these essential communication services across multiple government facilities.

Related Contract Opportunities

Project Timeline

postedOriginal Solicitation PostedApr 23, 2026
amendedAmendment #1Apr 28, 2026
amendedAmendment #2Apr 30, 2026
amendedAmendment #3May 1, 2026
amendedAmendment #4May 5, 2026
amendedAmendment #5· Description UpdatedMay 7, 2026
amendedAmendment #6May 14, 2026
amendedLatest AmendmentMay 19, 2026
deadlineResponse DeadlineJun 22, 2026
expiryArchive DateJul 7, 2026

Agency Information

Department
DEPT OF DEFENSE
Sub-Tier
DEPT OF THE NAVY
Office
NAVSUP FLT LOG CTR NORFOLK

Point of Contact

Name
JAMES KEEGAN

Place of Performance

Norfolk, Virginia, UNITED STATES

Official Sources